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Software installation records are not showing in computer table

Vallam Pushpend
Tera Contributor

4 weeks ago

Software installation records are not showing on the cmdb_ci_computer table. How to fix this and what could be the issue.

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Shashank_Jain
Kilo Sage

4 weeks ago

@Vallam Pushpend ,

 

If software installation records are not showing on the Computer CI (cmdb_ci_computer), a few things could be the issue:

  1. Related list not added → On the Computer form, right-click the header → Configure > Related Lists → add Software Installations. Sometimes the data is there, but the list is just not visible.

  2. Records not linked → Software installs are stored in tables like cmdb_sam_sw_install. They must point to the Computer CI in the installed_on field. If this mapping is missing in Discovery/Import, the records won’t show.

  3. Discovery/Import issue → If you’re using Discovery or SCCM, check if software data is coming in and if any errors appear in logs or transform maps.

Most often, the installs exist but the relationship or related list is missing.

 

Hope it helps!

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain
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Vallam Pushpend
Tera Contributor

4 weeks ago

Hi @Shashank_Jain ,

 

Could you please explain how to check the logs or transform maps?

 

 

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Shashank_Jain
Kilo Sage
In response to Vallam Pushpend

4 weeks ago - last edited 4 weeks ago

@Vallam Pushpend ,

 

  • For Discovery:

    • Navigate to Discovery > Status → see the latest runs.

    • Check if the Patterns / Probes for Software Installations executed.

    • Look for errors in the Discovery Log (Discovery → Home → Discovery Log).

  • For SCCM:

    • Go to System Import Sets > Import Sets.

    • Look for SCCM Software Installation import set runs.

    • Open the most recent Import Log and see if rows were loaded.

2. Verify Transform Maps

  • Navigate to System Import Sets > Transform Maps.

  • Look for the SCCM → Software Installation transform map.

  • Open it and check Field Maps → confirm the relationship to cmdb_ci_computer is mapped correctly (usually Installed on → cmdb_ci_computer.sys_id).

  • In the same transform map, check the Transform History to see if errors occurred.

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain
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Pradeep Thipani
Mega Sage

4 weeks ago

Hi @Vallam Pushpend ,

 

How you are loading the data into cmdb_ci_computer ? using any transform maps, service graph connector or discovery. Check the logs how you are loading the data, share some more information to check deeply.

 

Thanks,

Pradeep

 

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep
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