Removing software installation records

rhofing
Tera Contributor

In my customer`s environment CI`s (desktops and laptops) can be re-purposed or re-stocked (employee leaves the company and their computer is wiped and put back in the inventory to be used by someone else in the future). They want to delete all the installed software records from the CI when the status changes to something other than In Use or In Maintenance since there will be no software actually on this CI since it is wiped.

Obviously the software installation records can be deleted from the software installation table, but I am wondering if this is the best way to do this (I would create an on update BR to do the deletion based o nthe status change). Any input for the community would be greatly appreciated.

Ric

5 REPLIES 5

I have a question on this if you can help.
What can we do to remove the installation record from a device which are In Stock and Servers in Not Operational state if we don't have ITSM in place?

And also as you have suggested to create a workflow for this can it be done without ITSM module.

Second I want to know is there any time frame after which records from CI's which has not been discovered gets removed from installation table?