Rename file attached to the notification when user downloads the file from the email notification

[oww15]

Hi! How can I achieve renaming a file attached to the notification once downloaded? I want to achieve something like ---> user downloads attached file from the notification ----> the requester's name will be added in the beginning of the file. It is displayed correctly in the email body, but after downloading, it displays the original file name. Any idea?

[Ankur Bawiskar]

@oww15 

if user receives email with the attachment then they are doing the action in their outlook or email application which is outside ServiceNow application.

how would ServiceNow be able to handle this -> No this is not possible.

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