Rename of Service Offering

[LY]

Hi,   if we are to rename a service offering, will the new name also take effect in the pre-existing Incidents and Request Items that had been assigned to the service offering under its old offering name?

Are the Incidents and Request Item tables actually refer to the SID of the service offering instead of its name?

Please feel free to advise me if there are other considerations I have to take for renaming Service Offering.

Thanks

LY

[Sai Kumar B]

Hi,

Kindly check the Display value of the service offering table, if there is no display value you can set it to the Name field and upon rename, it'll reflect the same to all related records.

[shloke04]

Hi,

Yes that is correct. When you change or Rename the Service, the new renamed Name will be reflected in all Incident and Request where that service was added in the Service Field.

Reason being, Service is a Reference field which refer back to "cmdb_ci_service" table and when you change the name it will reflect what has been change in the Table in all Incident and Request.

Say for example, look at below screenshot where I have a Service as "Campaign Management" as below:

Now went ahead and I changed that ServiceName to "XYZ" as below:

Same gets reflected in my Incident form as well as shown below:

Other than this, I hope you have not hard coded that value anywhere in your script. Check that once.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[shloke04]

To add to what Sai has mentioned, by default there are no Display Value set for Service table and it takes up Name as a Default field to show up when Service is selected.

So again what I mentioned above if you change the Name it will be reflecting the changed name in all your Incident and Request forms.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[LY]

Hi, thanks for your quick reply.

Just a little more ask, actually in our implementation, we don't have "Service" field in Incident, but only "Service Offering".   What we are to rename are related to the "Service Offering", not Service.   And I see the "Service Offering" in your provided example screenshot is empty.    So I just want to confirm if we are referring to the same thing. 

And I would like to confirm if renaming a Service Offering from "ABC" to "XYZ" will also take effect for all pre-existing incidents and request items, including closed ones.    

thanks

LY