I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.
Hi everyone, Do you people know about a workaround to change a field type from Date to Date/Time? If I try directly in the dictionary personalization, it will block the change saying that can't convert from date to date/time, but I don't want to cre...
There is a requirement from the change team to query on the work notes field to check for keywords and extract the change records based on the condition. However, i don't see the field "work notes" when I try to add it as a filter. I am able to add t...
Is someone able to tell me how I can make the the details entered into the Short Description field when logging an incident via the Service Portal display possible knowledge articles solutions that may assist the user to solve the issue themselves?
Hi, Till now we ar using this filter: (&(objectCategory=person)(objectClass=user)) to import the users in LDAP and Queryfiled is "sAMAccountName".we are not using any datasources or transformation maps current. we have a new instanc...
This is the inbound email action we have right now. I want to copy only the email body to the inbound email so it gets updated to worknotes and avoid attachments. Evern better if i could filter out anything below the watermark from the email. gs.incl...
I would like to run a report for our ServiceDesk that returns only RITMs with more than one child task assigned within it. If we can get more granular, I'd like to filter further to make sure that at least one of the tasks is assigned to the Service...
I've created some variables on a catalog item that are references to things like Manager name, location and department and then added an on load client script to populate the users information when the requesters name is inputted on the form. What I ...
Hi All, Can Anyone tell me the difference between Basic configuration and Basic configuration UI16? Regards, Sri Vidya
Has anyone enabled the email client on the Request/Requested Item form(s)? We are in the process of developing or Service Catalog, but analyst want to be able to send email using the email client like they do on the Incident form. Thanks! Favian
Hi Gurus Have a little bit of questions here and hopefully i can get some clarification. Is there a way to trigger a Service Catalog Request through API?? Ive tried searching in the community and i cant seem to get the answer i am looking for. I ha...
All, I am attempting to change the 'Change Source' field on Change Requests to be a multi-select field to accommodate cases where the change source of a change request has more than one task type. Thus far I have tried to change the Type of change so...
Hi All, We had a requirement on Email to ticket Integration. Here, we have to assign the ticket to a assignment group based on the substring in the email subject. Ex: LCI1 Job NTM6839W (JOB09692), has failed @ 06:08:10 19 Mar 2018 Here, "NTM" is cons...
I made a relationship between parent_table and chile_table,how can I get the parent sys_ id in the form of child_table?
When logging in through side door I receive a page not found error once i'm logged in. My dev instance was just upgraded this past weekend from Helsinki to Kingston, so i'm not sure if that had anything to do with it. But this is the URL for the pa...