Hi. Just wondering if anyone has come across this scenario and have any suggestions. 1) we are using servicenow SMTP service (instance.service-now.com). The From address is the instance@service-now.com 2) Our integration partner configured our notifi...
Hello, Does anyone know the role for an ITIL user to view the items in the Task Assessment details table such as the below? It currently returns empty for ITIL users. Thanks Sam
Hello Community, I have created the Order Guide, now I have some questions. 1. Created the catalog Item what is added to the "Option" in Order Guide, how can I pretend that this Item should not shows up in the service Portal search, but it have to ...
We are trying to redirect user after submission of a service catalog item form to a specific page however the below code does not work:producer.redirect ="sp?view=sp&id=form&table=change_request&sys_id="+current.sys_id;I've seen a known error documen...
I am looking for feedback on how you handle large server patching change requests. Do you utilize any grouping from the CMDB and do how do you handle validation by application teams.
Hi All, I have enabled document viewer and can see .doc/pdf/xls files using it. But I am not able to view ppt/pptx file, it gives an error "This document could not be previewed.". Thanks, Shantanu
What is the use of initialize : function(){} in Script include and How to write the private function in Script Include? What is the difference between Client callable and Server Side calling in Script include, If we check Client callable any differe...
Good Morning, Please can someone advise... i need a background script to force two CHG records to the state Implement. We have discovered a fault within the change workflow and whilst we get that sorted.. we need to manually force a couple of chang...
Hello together, On the Service Contract table [ast_service], there are two Related Lists: Contracts used by [ast_contract_instance] and Contract CIs [contract_rel_ci]. In Paris out of box Service Contract Form, [ast_contract_instance] is displaye...
I've got a simple question that doesn't seem to have a simple answer: should I have workers use [install_status] or [hardware_status] on my Hardware CIs? (i.e., those CIs that extend the [cmdb_ci_hardware] table)*To get the discussion started, I'll l...
Hi, In an scoped application, Protection policy of a Script Include has been set to Read -Only by mistake and moved to Test instance, now I am not able to change the Protection Policy from Read-only to None in test instance . Do anyone have idea ,ho...
Hi, Requirement is : If my change is waiting for approval (workflow generated) and someone adds manual approval at that stage, they want that change to be instantly approved or rejected by those manual approvals. I tried Manual approval activity in a...
Hello, Can anyone tell me what exactly is an appliance. I have come across terms like windows appliance, SPP appliance, Security appliance etc What is windows appliance vs windows server. In which tables are these appliance stored in general.
Hello, I have a requirement to make one field visible for a specific assignment group in catalog task. Say for example, a catalog task has been created and assigned to one particular assignment group 'X' via workflow/catalog group mapping, while rais...
Hi, I have a requirement to allow a end-user (non-itil user) to closed or reopened a request before the request is "Closed Complete". I think about add a new stage in my workflow ("Resolved") before "Closed Completed" and create a catalog task on t...
