Hi Guys While Email validation in BR i have one msg show in incident form that "Invalid Inasert" but i dont want that message show in incident window So how can i resolve it? Any suggestions Please see attach image for more clarification
Hi, We have created outages for a Configuration Item. We want to get the total availability percentage for that Configuration Item using Reports annually, monthly and weekly. How can we achieve that? We tried creating Service Offerings and Service Av...
Hello Community!We are in the process of implementing CAB Workbench for our organization. As part of our testing and training we are seeing an issue with the agenda auto-populating. Our issue is a bit different than others that I have seen question p...
The standard code to copy attachments from an inbound email to a RITM i.e. GlideSysAttachment.copy('sys_email', emailRec.sys_id, 'sc_req_item', ritm.sys_id); doesn't seem to be working anymore in New York. There is a new table now Email Attachments [...
Hi, I am trying to create catalog request using OOB service catalog REST API: Here is the Request Body: all 3 variables are reference field. Request submitted successfully but variables in RITM does not have any value. All variables are reference bu...
Hi All, I have a custom table "Table X" , i have also created a form link UI action "Generate Task". When i click this ui action, a pop up window should come with two fields "Assignee" ref to sys_user table & "Assignment Group" refer to group table. ...
Hi All, Can anyone tell me what to do and why this error is coming ("found a local update that is newer than this one"). Description-> I am moving my update set from DEV to TEST environment. While previewing I got this error (found a local update tha...
Hi, some one suggest me about this use case how to solve I created a notification, just update it a bit as below but that notification has to carry only modified variables details only with Old value , new value of variable when we change variable...
Hello, We are pulling reports on Incidents that are not updated for 5 days and we would like to see only the Incidents not updated for 5 days ago excluding weekends. Thanks,SR.
Hi, Can you please tell me how to create incident with Scripted REST API?
Hello All, I am trying to make attachment mandatory in catalog item and service portal. Below script working in catalog item but not working in serviceportal. We are using Add to cart button in service portal. function onSubmit() { //Works in non...
Can we customize Multirow variable ADD button so that we can trigger action on click of that button after customizing.? and can we show previous stored multirow variable data into a form?
Hi Folks, Good Morning... i have created one script include, which is using in advanced reference qualifier. i am check gs.getUser().isMember in script include but it is not working. please find my script below. var filterUsersList = Class.create();f...
I have managed to set up a user preference for all that will set them to see a dashboard as a homepage. Now i am trying to set which dashboard they see If they have an ITIL role i want them to see a dashboard with a sysID of 8990eb501bc4e054af6b7...
Hi all, I have two fields namely User and Manager on a catalog form. Both these fields are of lookup select box type. The look up table for both is sys_user table. I want to populate the value of manager field as soon as someone fills user field i.e...
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