Create incident from scheduled report job
Is there a way to create an incident ticket when report is scheduled to run? Meaning can the same scheduled job open an incident ticket with that report as an attachment? TIA!!
Forum Posts
Resolved! How to make the assignment group mandatory
Hello All , I have a requirement , where I need to make the assignment group mandatory field and also when the assigned_to value changes the assignment group should become empty and it should become mandatory again. Can anyone help me how I can conf...
Resolved! Access multi-row variable set from RITM using Rest API explorer
Can anyone suggest me how I can access multi row variable set using REST API explorer. For single variables, variables.variable_name is working in sysparm_fields. But no luck with multirow variable set.
How to display 'pop-up' as an alert using business rule
Hello, I am using the below business rule to prevent submission of Normal Changes that don't meet 24 hour lead time. Below script is working fine as expected but i need to display pop-up alert on form instead of InfoMessage. Could you please suggest ...
change the stage of a RITM manually
Hi there, I have an RITM whose stage is stuck at Fulfillment due an incorrect workflow, which has been now corrected, however I have difficulty in changing the stage of the RITM from Fulfillment to Request Cancelled. Used below script but it's changi...
Resolved! Calculate two fields and autopopulate sum
Hi, I'm using client script to calculate the value of a+b and get total sum value in the single line text box. This script is not working for me. can you help me I'm using 2 select box'es a Select Box has option yes or no (Yes value as 10 ; ...
Add Affected Configuration Items missing Configuration Class filter
Our instance is missing the option to change the Configuration Class when selecting Affected CIs to a Change. From both the documentation and a personal instance, this should be there to filter on class. How can I add this to this window? To naviga...
Resolved! Restart Workflow for RITM
Need to restart the workflow. Approval got skipped somehow and workflow is struck. Please let me know how to restart.
Resolved! Change Request Related List
Hello All,I have a requirement when change is created from incident it should be shown under "change request" related list. I started working and find out that parent field on change record doesn't hold incident number automatically. So how can I do ...
Client Script for adding values from 3 fields and populating it on other field
Hi,I need some help scripting on adding values from 3 fields and populating them in a new field.Thanks in advance.
Regarding Practice Excerecises
Sir, I want to practice more scenarios on each topic of servicenow(like Client scripts, UI actions, workflows etc...). Where do I found the scenarios to practice.
How to edit Published Survey
I have created one survey through Create Survey(Not the Legacy one). We can preview the design in the first screen, but after that when we have the survey in Draft state didn't find any way to preview.So my first question is how to preview a survey w...
What is meant to be available for Business Stakeholder?
Hello, we have just activated "ITSM Roles" plugin in order to get sub-roles for new "Business Stakeholder" role. There was an expectation that this role will grant pretty much the same level of access as "itil" role, but read-only. Unfortunately, bas...
Resolved! How to open Service Catalog for a new request in Agent Workspace?
Dear community, How to redirect to the Service Catalog when creating a new request from Agent Workspace? I'm currently setting up Agent Workspace and I've already configured the new records in the menu, so now I can create a request among the other o...
Auto close resolved incidents after 7 business days
Hi All, I have a requirement for Auto Close incidents for 7 business days. I know that we have an OOB business rule which closes incidents based on calendar days. It is not applicable for Business days. Can any one share the information or code for a...
