Resolved! How do you sort task in Visual Task Board Lane?
Hi Guys, Does anyone know how to sort the tickets/cards in Visual Task Board? I want to show the latest ticket/card on top of each lane. Cheers Quik
Forum Posts
How to check if the record for a particular user is present or not in the user table. (not active or inactive)
Hi all, I need a script include to check whether a particular user record is present in the user table or not. I don't want to check whether the user is active or not...I want to check whether a particular record is present or not in the user table....
How to set a custom list view for the users?
Hi,I've created a list view for the users to get the idea about the ticket instead going in to the record.I can chose the view (I'm admin) that I've created from the context menu but users don't. When I impersonated as other Users they don't see the ...
Resolved! How can we add an attachment to Service Catalog through ATF?
Hi Team, I want to add an attachment to the service catalog through ATF, how can I do that? Or How can I validate the attachment attached to RITM through ATF? Or Can we bypass the mandatory attachment on service catalog through ATF? Please suggest...
How to perform Incident trending in an effort to proactively identify problems?
I'm looking for tips/suggestions on how others are performing incident trend analysis in an attempt to identify problems proactively vs reactively.
Resolved! how to call script include in argument from module and link type is list of record
i tried to below ways : javascript:scriptincludename().functionname(); javascript: new scriptincludename().functionname(); javascript: new scriptincludename().functionname(); javascript: new functionname(); script include name is same name as functio...
email.addAddress() is not working
Hi Team, In the notification, i have added one email script which contain "email.addAddress() function. We need to send mail to CC person also . In activity log, i am able to see that user name is there as a cc but user told me that he is not receive...
How to Keep the User/ Groups data in sync between Prod and Sub-Prod instances?
How To Keep The User/ Groups Data In Sync Between Prod And Sub-Prod Instances? How to Keep the User/ Groups data in sync between Prod and Sub-Prod instances? The Prod and TEST is connected to LDAP. Manual user provisioning is also being done in Pro...
How to allow users to list edit the currency field type fields
Hi All, We have a form which contains 10-15 currency fields. And we know by default Currency fields are not editable from list layout. Because of this property. glide.ui.list_edit_ignore_types We will remove currency value from the property to allow ...
How to set mandatory fields for REST API insert/update without affecting record producers?
We are trying to enforce mandatory fields when incident tickets are created/updated via REST API. To do this, we created data policies, however, this affected our Service Catalog items that is creating incident tickets via record producers. How can w...
Resolved! How to enable context menu options on columns of List view?
Hello, Experts, Our agent was trying to sort the column on list view but he sees the context menu options on column 'Problem Owner' 'READ ONLY'. When I checked as Admin I can sort and see the context menu options on the same column.How can I enable t...
Resolved! Catalog Item to show subcategory based on dependant category
I have a simple (?) idea but somehow I do not seem to get it working...I want to create a catalog item so employees can enter there own tickets.So i created a simple form which will result in a Incident. I placed the 'category' field on the form.And ...
Resolved! Display Form Section on Approval Summarizer
Is there an easy way to display Form Sections on Approval Summarizers?I have a custom table (exteneded from task), for which I've created a custom Approval Summarizer UI Macro for. The only problem is, by default fields that are displayed in a Form S...
Resolved! Attachments from a reply email on a case
If there is an email that contains attachment and this email is received as a reply to an existing open case then the attachments are not visible from the case form. The user has to navigate to the email tab and open the email to view the attachments...
Resolved! Form section changes not getting captured in update set
I am facing an issue while i tried to modify record in sys_ui_form_section table. It is not getting captured in update set. Below is my requirement. How can i do it and capture in update set.
