Hi Team, I want to allow only future dates to be accepted / updated in the portal for my application. I have created a Variable of type "Date" and name "account_due_date". Please let me know how can I achieve this the easiest way. Regards, Babu
Just upgraded a test instance to New York release (from London) and I notice the itil role now contain agent_workspace_user role. Is there a reason why I can't remove the agent_workspace_user role from itil?Every time I remove it form the slushbucke...
May be sounding very basic questions, but really need clarification. in this below picture, What is the difference between Asset in ITSM and SAM as Module? appreciate a detailed explanation, pls
hi all,Is there a way to change days ago to actual date in service portal? Please advise.Thanks,
Hello Experts, I have a Catalog Item where we have to Select User with some other fields, So when we click on order now 1 Request Item will be generated, So I need to Create Separate Child Request Item in Parent RITM Related List. Here is my catalog...
I've been reviewing the Using DurationCalculator To Calculate a Due Date - ServiceNow Wiki wiki article to figure out how to set the default for a Catalog variable 'Due Date' to three business days from the 'Requested Date' = javascript:gs.now(). I t...
I have a 3 catalog item but i wanted them to a Record Producer now. Since there are many variables and is there any easy way to create it rather than manually creating a record producer again. Thank You Team. Appreciate all your Help.
Hello,I have a requirement from management asking for a list report showing up-to-that-minute aging of all open/active Catalog Tasks. In other words, they want to be able to see how long (duration) since the task was created, regardless of the curren...
How one way encryption works in the system.I have set the password field to one way encryption, but could still decrypt it back to plain text.Using the GlideEncrypter();Encrypt var kryp = new GlideEncrypter();var krypPas = kryp.encrypt(user_password)...
We are configuring an Order Guide and have a challenge. On the step to Choose Options, we would like to have some of the items setup in the Rule Base automatically flag as Included, and others Not Included. Our reasoning behind this is to offer some ...
Hi Team, I am doing import to the custom table and I am trying to coalesce multiple fields during import. I want to update every record where this field matches. Import seems to update the first matching record but not the old records if the same coa...
Hi Team, Is there a way to transfer the Catalog Items from one instance to another without missing anything like the ff. Variables (including question choices)Variable sets (including associated variables, client scripts, and UI policiesClient script...
I am trying to create one SLA which should not run on 2nd,4th saturdays, all sundays and public holidays. I am unable to write. Can any one tell how to do the above. Thanks & Regards, Prasanthi
Hi All We have upgraded our Dev and Test environments to Quebec and the mid servers have fallen over. After trying a number of things to revive them (after upgrading them) I have chosen to reinstall them. After installing and setting them up, I expo...
Hi, We have implemented Chat with AWA with Agent Workspace. When an interaction or any work item (chat) hitting the inbox does not play a sound? How can we get an beep sound when an work item get into the inbox?
