Reopen a closed request (REQ) - suggestions

[GV Saranesh Kum]

Hello All,

Do we have any process or best practices around re-opening the closed request. This is necessary when the request is closed without completing the fulfillment at the satisfaction of the requestor.

Please suggest.

Regards

Saranesh

[SumanthDosapati · Accepted solution]

Hi @GV Saranesh Kumar ,

If you would go with best practice, I would not recommend doing that. Requests are workflow driven and re opening that is not a best practice.

You can reopen an incident ticket but catalog requests are not suggested to be re opened.

Probably user should raise a incident if the request is not fulfilled properly.

This link also might help you with the reason.

Mark as correct and helpful if it solved your query.

Regards,
Sumanth