Reopening of a Service Request !!
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12-03-2014 12:14 AM
Hi there...
Have any one implemented reopening of service request in tool??
If so could you please share the approach.
Thanks in Advance
Sitarani
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12-03-2014 12:18 AM
When the request is closed , we give the requestor to reopen the ticket by either replying to the email or we have a reopen button on some of the form's where the requestor can reopen the ticket within 7 days it is been closed...
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12-03-2014 02:22 AM
Hi Kalaiarasan,
Thanks for your reply.
Have you made request form visible anytime for End user?
Again on reopening of the ticket all approval process and task activities are rolled back?
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12-03-2014 02:33 AM
form is visible seven days it was last closed .... we are attaching a new workflow on reopening the ticket ....
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03-07-2019 03:29 PM
Hi Kailai,
when you say reopen button is it a widget button on the portal?
we are trying to re open a requested item either by email button in notification or from the portal widget button.
