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Resolved! How to skip RITM approval if Manager is the Requested By

Hello, I have a catalog item where I have created a reference variable called "Requested by".  If this field is the same user that the approval is going to I want the approval skipped.   How do I accomplish this? Thank you in advance! Joe

Resolved! Service Catalog category icons/images how?

Ok, I really thought this would be simple. I've setup our service catalog. I've added the categories I want seen. But why can't I add icons to the category widgets on the service catalog page? Why is my only choice to "upload" new images? When I setu...

Resolved! Field value getting cleared OnLoad

Hi All, I am populating Manager of user in opened_by field using script include and Glide Ajax. The opened_by field has logged in user by default. So I want it to work on both onLoad and onChange. The thing here is, for suppose user in opened_by fiel...

Ajay37 by Tera Contributor
  • 1880 Views
  • 33 replies
  • 0 helpfuls

Resolved! Hide Label Name for check box variables

Hi All, As shown in screenshot, how can hide the options label on platform and in portal. I can create a custom label to replace the options, but if I hide the custom label all check boxes will be hidden. Thanks!

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Resolved! RITM is in Closed Complete state but Active is still True

We have a peculiar issue of some RITMS's are in closed complete state  but Active is still true. When the associated SCTAsk is closed using UI action Close Task and comment is added at the same time Requested Item is getting closed but Active is stil...

anupamg by Tera Guru
  • 2475 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to call System property in UI Action?

Hi, Below is a Ui action where INC when promoted to Major Inc, vendor filed should auto-populate. it is working fine except the else part has some issue when Manulife Internal is already present in the vendor filed it should not add it twice.  Can so...

Ankita9 by Tera Contributor
  • 3568 Views
  • 9 replies
  • 2 helpfuls

Resolved! ACL help for current logged in User

I am having issue in ACL.I want a checkbox field in user table to be edited only by the user who's profile it is. Nobody else has the right to edit that field. For eg. I can make check/uncheck that field in my user profile. Nobody else can do.I have ...

Transform map script check if contains string

Hi,   I need my transform map to check if a column contains the string 'First Name' and if It is a yes, change first_name field to true. My script is not working.  (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { if (s...