Resolved! Difference between Basic configuration and Basic configuration UI16
Hi All, Can Anyone tell me the difference between Basic configuration and Basic configuration UI16? Regards, Sri Vidya
Forum Posts
Resolved! Enable email client on Request/Requested Item
Has anyone enabled the email client on the Request/Requested Item form(s)? We are in the process of developing or Service Catalog, but analyst want to be able to send email using the email client like they do on the Incident form. Thanks! Favian
Service Catalog Request API
Hi Gurus Have a little bit of questions here and hopefully i can get some clarification. Is there a way to trigger a Service Catalog Request through API?? Ive tried searching in the community and i cant seem to get the answer i am looking for. I ha...
Resolved! How do I change a reference field to a multi-select field?
All, I am attempting to change the 'Change Source' field on Change Requests to be a multi-select field to accommodate cases where the change source of a change request has more than one task type. Thus far I have tried to change the Type of change so...
Resolved! Can we query substring value with a field value in GlideRecord
Hi All, We had a requirement on Email to ticket Integration. Here, we have to assign the ticket to a assignment group based on the substring in the email subject. Ex: LCI1 Job NTM6839W (JOB09692), has failed @ 06:08:10 19 Mar 2018 Here, "NTM" is cons...
Resolved! How can I get sys_id from parent table in form of children table?
I made a relationship between parent_table and chile_table,how can I get the parent sys_ id in the form of child_table?
Resolved! Page not found when logging in through side door. nav_to.do?uri=%2Fside_door.do%3F
When logging in through side door I receive a page not found error once i'm logged in. My dev instance was just upgraded this past weekend from Helsinki to Kingston, so i'm not sure if that had anything to do with it. But this is the URL for the pa...
Service Portal- Incident Category and Subcategory
All,I had a previous thread that was somewhat relative to my current issue: Record Producers in the Service Portal- Not Functioning Properly (Client Script Issue) In the Service Portal I had difficulty setting up Incident subcategories to be depend...
Resolved! How to give relationship between incidents and problem table ?
hello everyone,Need your suggestions very badly. I have to relate incident and problem like,in the problem form i have to get incidents in the related lists and vice versa. I am creating an application in the studio. i have created the respective tab...
Please explain about fields in Change Management
Can any one please explain about fields in Change Management. What is - Plan Start Date, Plan End Date, CAB date, CAB Required, CAB Delegate.
Resolved! what is " Run business rule " field in Transform Maps
1.if i uncheck the: Run BusinessRule check box what will happens 2. what is "Enforced Mandatory" field
What are the processes to retire existing configuration item and updation should be reflect into Asset (alm_asset) and CMDB (cmdb_ci) ?
Hi All, Quick response will be appreciated. There are two requirements and I am looking for end to end process flow as per best practice of SNow. 1. Users raise an request to Asset Management team through Service Catalog to retire the CI. Approv...
Change Calendar + Blackout Dates
I'm trying to find a way to have a calendar show changes and also show blackout dates. Basically there may be a week where there is extra attention to changes. I'd like some graphical way to represent this on a calendar. I have played with maintenanc...
Resolved! How can I check if related list is empty
I need to check on a record if the related list is empty, If it is empty then I want to show a UI action button. How can I accomplish this?
How to: create an advanced reference qualifier for a Record Producer
You can use a reference qualifier to restrict the data that is selectable for a reference field. Setting up a simple reference qualifier is quite straight forward, especially if you simply need to filter the results of the referenced field by a stati...