Repeat incidents

Brian Lancaster
Tera Sage

On our record producer for Incidents we have a reference field where a user can choose from their closed incidents.   It is using an advanced reference qualifier that is showing as javascript:getCallerClosedIncidents().   This was not working and was showing users all incidents in the system.   I went to script includes and could not find getCallerClosedIncidents.   I'm trying to recreate it but I'm not 100% sure how to write the script so the reference only pulls the current callers closed incidents.   Anybody have something similar?

1 ACCEPTED SOLUTION

If you want to do it base on the caller field on the form you cannot use is dynamic me as that will be the logged in user.  You will have to do it with an advanced reference qualifier.

javascript:'caller_id=' + current.variables.caller_id +'^stateIN6,7'

find_real_file.png

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22 REPLIES 22

If you want to do it base on the caller field on the form you cannot use is dynamic me as that will be the logged in user.  You will have to do it with an advanced reference qualifier.

javascript:'caller_id=' + current.variables.caller_id +'^stateIN6,7'

find_real_file.png

Thanks a lot. It worked for me.

Please mark my response as helpful.