Report for Reassignment

Dawn Pierce
Giga Contributor

How do I create a report for requests and Incidents that have been reassigned from one WG to another. EX: Assigned to Group A and Group A reassigned to Group B.

6 REPLIES 6

Image 1 is where to type incident_metric.list to get that table

find_real_file.png

Image 2 is where to use the incident_metric table in a report

find_real_file.png

 

This should help getting you in the direction you need here

Palak Gupta
Tera Guru
Tera Guru

Hi there!

Please attach the attachments again as image is broken.

In incident table we have "Reassignment Count" field are you looking for that?

Regards,

Palak