Hi Everyone,Our Assigned to is constrained by the Assignment group and Assignment group is constrained by Assigned to. As such, you cannot select an Assigned to unless they're a member of the Assignment group. In order to reassign a ticket from y...
Hi everyone,I got an issue while creating an incident, when i am trying to fill the fields and save the form it is giving an alert to fill mandatory field but there isno mandatory field on the form which is showing in the alert and also some of the f...
hi all i want to use label of the choice list in the email script without using the values..thankshitman553931pradeepdjpradeepksharma
Hello, I need to report against all problem tasks where the parent problem has a Priority 1 - Critical incident within its related lists. Can anyone advise on the best way to do this.I was hoping to be able to do this without custom reports or datab...
Hi, Is it possible to perform an exact search match using the Text Search function against tables other than Task (such as cmdb_ci or a Survey table) so that the exact search record is displayed rather than the matches found and then the record with...
HelloWe used Service Now at my work and for example every new starter that joins the company we the helpdesk get 50 tasks created.It is very slow to close them all one at a time.Is there a way to easily close more than one task at a time?It is unlike...
Hi All,I'm new to world of service now and was looking for assistance on a business rule.I'd like to make is to a priority 2 incident is raised to priority 1 eight hours after being raised/opened as a p2. I've tried many different tests within ...
Hi All, Is there anyone who has achieved success in integration of MS SCOM 2012 with SN with the SN Connector or a 3rd Party connector.
I have a requirement where i have a custom table having overall 80 columns and 4 custom modules created under it. i need to move this to another instance of snow. what is the best approach ?kindly help t_anurag
Hello community,I need help in trying to figure out how to restore the right click features I had for my Change request page. Please help!When I right click on the Change Request gui, it use to give me this menu:Now it gives me the standard web bro...
How can i permanently delete a custom table so that i can create a new table with same name. as if now it behaves strange after i delete and try to recreate by given the label of newly created table name as "Task" and not letting me to change the nam...
I created reports in our CMDB Config Database and want to delete these. I looked around and could not find how to do this
I have a main workflow that is running for a catalog item.i have created another separate workflow "A" on req. item table which is getting triggered when that state changes to "Awaiting user info".these two workflows are not linked and i can't create...
On my survey, I want to assign 3 to be the first number displayed and to be the highest ranking, and 1 as the lowest ranking. Right now, my survey displays the numeric scale as 1 first, then 3 last. Can I switch this so 3 is displayed first, and ...
I have a situation where my customer need to create different reports, but having difficulties choosing the correct table to report on. I have created more tables than oob, and the new tables has similar names to the baseline ones. I am looking for a...