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Resolved! Accept/Reject Incident

Hello AllI have a requirement like accepting or rejecting a resolution via email for   incident   record? has anyone worked on it >? how can i achieve this ?

dhruva by Kilo Contributor
  • 4653 Views
  • 11 replies
  • 1 helpfuls

How to hide a tab in dashboard for a specific user?

One of my requirements is to restrict the visibility of a tab in dashboard to specific user. Other tabs should be visible in the dashboard. Appreciate any suggestions and solution regarding this. Thanks in advance. Rgrds, Audi

Audi Vishnu by Giga Contributor
  • 1182 Views
  • 1 replies
  • 1 helpfuls

Changing Asset Classes

We are importing thousands of assets from our old asset management system into ServiceNow. In the old system, we had six classes: Computer, Computer Accessory, Electronics, Equipment, Furniture, Vehicle. Each of these classes had anywhere from four t...

How to import users, roles and group

Hello all, I want to import users roles and group from excel sheet into service now users , roles and group  table. Please give me the brief description for how to achieve this. Regards, Manjusha

manjusha by Kilo Guru
  • 12968 Views
  • 6 replies
  • 4 helpfuls

User criteria to restrict by country shown in user location

How would I format a script to restrict to a location's country value based on a users location record.I am using Country to limit who can see certain things in the Service Catalog, and having trouble getting it to pull the right info.

shembop by Tera Contributor
  • 3602 Views
  • 8 replies
  • 2 helpfuls

knowledge categories not showing when viewing the knowledge base

Looking at a knowledge base definition record I see many categories in the related list "knowledge categories" that dont seem to come through when viewing the knowledge base (from a user's point of view such as Service Desk/Knowledge ) This came up d...

Les1 by Tera Guru
  • 5275 Views
  • 12 replies
  • 8 helpfuls

Changing Incident Priority

Do you allow your users to change incident priority over the life cycle of the incident? If so, how do you report on that without having an incident counted multiple times on reports? Example: The incident is a P1 but over the course of troubleshooti...

hywong by Kilo Contributor
  • 3482 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to hide categories in Time sheet portal

Hi , I have a requirement to hide all the categories Except "Project Tasks" under Tasks - > All Tasks How can i achieve it , can you help me where i need to make changes . In Time sheet Portal - > Tasks - > All Tasks - > we have the below categories ...

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NiKhil70 by Kilo Guru
  • 1324 Views
  • 3 replies
  • 2 helpfuls

Resolved! Now Mobile in Microsoft Intune

I'm involved in the testing of the Now Mobile app on company Samsung phones. We use Microsoft Intune to download apps that are restricted by company policy. The app has been downloaded for testing but it seems that there are other dependencies that t...

sn87_uk by Giga Contributor
  • 2365 Views
  • 4 replies
  • 1 helpfuls

Servicenow CPU and memory utilization stats

Hi All  I have been asked to submit server stats for my servicenow application .  The ask is to find CPU utilization , memory utilization , server stats for my snow application . Please guide   

Gary22 by Tera Contributor
  • 2959 Views
  • 1 replies
  • 0 helpfuls