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Need Refine Query for related list

Hi , TASK:I have a parent table(portfolio) with the related list (project),now need to create another related list (action)depend on projects field in existing related list field Thanks in advance!  

sirisha22 by • Tera Contributor
  • 1699 Views
  • 1 replies
  • 0 helpfuls

Add filter"&"Run filter option is not visible for the suer

here the problem is the user is not able to add the filter conditions while adding the related incidents. with the admin role am able to see the same filter conditions. but the same filters are not visible to the user. it will show and disappear whil...

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lakng by • Tera Contributor
  • 2099 Views
  • 2 replies
  • 0 helpfuls

String value in Assessment Instance question

Hi All, "String value" field in assessment instance question is always empty after a change risk assessment has been completed. Currently anyone submits a survey, the value is visible but the corresponding string value is not populated.  Can anyone ...

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Pari5 by • Tera Contributor
  • 2635 Views
  • 8 replies
  • 1 helpfuls

Workflow If statement using variable.

I have a workflow using an if statement that I would like to use a variable on a request item instead of just yes or no.  I can select the variable when adding the if option but it does not seem to do anything.  Do I need to modify the script to refe...

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michaeltodd by • Tera Contributor
  • 3020 Views
  • 6 replies
  • 3 helpfuls

License Requirement for Portal User

We are working on configuring service portal  and we wanted to make the portal accessible only for specific group of end users. To implement it, we are planning to create a custom role and only the people who has that role will be redirected to Servi...

CI Criticality Framework

I am looking to put a framework, or at least suggestions, around the Criticality of a Configuration Item. We currently use values such as Business Critical, High, Medium, Low, etc. for the criticality of a CI but there is no good documentation/framew...

michaelryba by • Kilo Contributor
  • 4217 Views
  • 4 replies
  • 3 helpfuls

Standard change template value mandatory issue

Hi Team, When creating standard change proposal, 'Change request values' field should be mandatory. But due to default values (as per standard change properties), it can be submitted without completing this field and the mandatory field check is not ...

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Pari5 by • Tera Contributor
  • 2372 Views
  • 4 replies
  • 0 helpfuls

Resolved! Glide record using gs.daysAgo and UTC time

I need to trigger a reminder email on 7 days to users who have had a survey created, but not answered it. I have: 1) created an event for this 2) created an email notification (with the unique survey link for the user) triggered by the event 3) creat...

catho by • Tera Expert
  • 3469 Views
  • 6 replies
  • 2 helpfuls

Resolved! Change color of a UI Action

Hi SN Friends i'm doing some things wrong but i have tired it all I have a custom UI Action button "Client button" I want to give it a new color but nothing happens. Script is add to the UI Action. i did also try to create a new client script where ...

Resolved! sc_item_option variable

Hi all, I'm trying to set up a scheduled job that runs off a variable on the sc_item_option table called 'Termination Date'.  The problem I have is that the value in the sc_item_option table has converted the value to a string, therefore when i try ...

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