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08-10-2020 06:50 AM
Hello,
I am looking to create a report or dashboard of all the opened RITM against our assignment group with their associated tasks. Everything I few posts I have read indicate this cannot be done and I can create the opposite report (tasks and associated RITMS). I find this hard to be true?
We have RITMs that require multiple tasks to be completed for the RITM to be completed as such we would like to start with the RITMs that our customers have opened and then look at the associated tasks to get the current detailed status. I would love an interactive report somehow. Is this possible???
Thank you
Jason
Solved! Go to Solution.
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Agent Workspace
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Request Management
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08-11-2020 07:20 AM
Then maybe you should try hierarchical lists. They will let you expand any record in a list of RITMs and see the corresponding Tasks without having to navigate away from the RITM list.
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08-11-2020 07:29 AM