Trying to find all requests for a specified user. Then creating tasks based on those requests. Getting error Evaluator: com.glide.script.RhinoEcmaError: Cannot read property "requested_for" from null script : Line(4) column(0) 1: var applic...
Hello Folks, Do we have any material / presentation available which shows comparison between ServiceNow and SharePoint for Knowledge management. Why one is better than other? Also, should we integrate between the two, are there any challenges?
I added a macro field on record producer and configured as follows. This doesn't display on the record producer. Also by default what value does it take for the search to work. Is there a field I need to define?
Hi, Can anyone help me to create follow up field for incident form. I need to send reminder notification using this field.
Hello All,I have written one catalog client script using g_scratchpad.It is working on portal but on the backend side form.Please let me know how can this be solved.Script: function onSubmit() { var actionname = g_form.getActionName(); if (g_scratchp...
Like it says in the title, I got a flow on flow designer that is using an approval action to create multiple approvals, the conditions for approval and rejection on this flow are the following. For approval condition is set so it should wait until ev...
Hi I am trying to integrate Freshdesk with ServiceNow using REST API. We have a requirement to create a ticket along with attachment. We have configured a REST Message and a post method to do so. I am able to create a ticket without attachment using ...
Hi All,->I need to add incident to the Ci's Incident related list, if the ci is added in the outages related list. If I add ci to outages, in that ci's related list I want to add the Incident number. -> In the below images "*BOW-IBM" is added in Outa...
I have a need to create an alert on a variable at the SCTASK level/table. Need the alert to display below the requested for variable. I can get the alert to display on the form but cannot figure out what I am doing wrong that it will not display be...
What are the interview questions on Performance Analytics, Dashboard, Reporting, home page, gauges etc?
Have a client script, which on a clearing a field value , will give below confirm dialogIs there anyway to get "yes" and "no" instaed of "ok" and "cancel"Thanks
Created two Date/time fields in format DD:MM:YYYY HH:mm:ssEnd date(DD:MM:YYYY HH:mm:ss) can not be earlier than Start date(DD:MM:YYYY HH:mm:ss)?? Can anyone give script for this?
Hi,In the catalog item , attachment should be mandatory only when 1 or 2nd choice is selected.If anyone can help me with that?In Catalog item under "Portal settings" we do have an option of attachment mandatory but that for the whole form. Thanks,Vai...
I get an error like this when I click the Resolve button. How do I enter the Resolution Code and Close Notes from the ticket page of the Service Portal?
Hello all, Despite the fact that I selected 'On Hold" state and 'Awaiting Caller' as my reason. Incident state keeps reverting to 'In Progress' I just finished building a FLOW that is supposed to generate reminder emails to the CALLER, IF/WHEN the "...
