I'm facing problems while testing Flow Designer using ATF? Any views on the best practices for tetsing Flows using ATF
I'm facing problems while testing Flow Designer using ATF? Any views on thebest practices for tetsing Flows using ATF
Forum Posts
Resolved! Identify when a notification was last utilized
Hello, we have a goal of updating the formatting on our notifications but first, we want to determine the notifications that are actually being used so that we're only updating the notifications that have been used within the last six months or so. ...
Flow stuck to In Progress state without executing the action
Hi I have created a flow to add the users in AD Group but earlier this was executing but now the flow was showing in progress state for more than 8 hrs still it is not executing. May I know why this is happening no logs i can see.
How do I restrict Change Request planned start dates based on a Blackout schedule?
We would like to eliminate the ability to start a change with an incorrect planned start date. So far I have not seen anything out of box to do this and am currently thinking of generating a Business rule. Am I looking at this incorrectly?
Create an ACL to make a record visible to only those users who belong to the assignment group
I want to create an ACL which restricts a record from all those users who are not a part of the group defined in the assignment group field. Therefore, if a user is part of the current group mentioned in the assignment group field he should be able t...
Tracking License Usage Based on Utilization - Has ITIL role but not assigned a ticket in 90 days
Hi everyone, I'm looking to create a report or a series of reports that helps me refine license utilization. Specially, I want to create a process/report that shows users with ITIL role that haven't been assigned a ticket in the last 90 days. My hop...
Resolved! Catalog Client script - how to copy user input into a single text field, to another field
I did some research and thought I could accomplish what I need, but it doesn't work. I would like to take some free-text input from a variable, and copy it to another variable field (which I would set as read-only via UI policy). Is that possible? Le...
CTI Integration using Cisco UCCX with ServiceNow
Hi Team, I need assistance to integrate ServiceNow with Computer Telephony using Cisco UCCX. OOTB shows connection with Twilio need to understand how to setup connect with Cisco UCCX
Background script (it should not create new records)
Hi! I'm having a hard time fixing this background script below. The script is working however, it creates new records in the vtb_task table. Am I missing something? Thank you in advance var current = new GlideRecord('vtb_card');current.query();while...
Resolved! Limiting ITIL access to only Incidents assinged to their group
Hi there, we have a need to add some more groups to our ServiceNow instance. Essentially what I'm looking for is the following: Current groups (A, B, C) should have full itil access to see Assets, Incidents, Request Items, etc. The new group (D) shou...
Ticket Fields widget does not show on Ticket form for non-roled users
Hi, When using the service portal I'm getting some strange behaviour on the ticket fields widget on the 'ticket form' page which is used for 3 different tables, incident, change request and a bespoke table called 'requests' (bespoke table). This is o...
Dashboard Sharing with NON ITIL role user (End user role)
Hi Community,I have built the Dashboard and shared it with users having ITIL roles they all can see the report widget in the Dashboard because reports are already being shared with those users. However I have a request to share the dashboard with Lea...
Powershell script on mid server not working
HiI'm struggling to get a powershell script run on our midserver using the flow designer.I've created a very simple script containing "Get-Service" that is created via "MID Server Script Files".But when i want to run it via Flow designer - Actions i ...
How to Show the Approver Names in flow stages
Hi when a requested item is submitted the Action Ask for Approval I have added a stage Management Approval but not able to see approval list which can be viewed using workflow.workflow Flow
Resolved! Difference between 2 dates in days in catalog client script
Hi team , I am trying to get the difference of 2 dates in days , I tried below script , but its not working : Catalog Client Scripts function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue == '') {return;}var answer;var ...