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include attachments in email notifications

HiI want to include attachments in email notifications.Notifications no longer include attachments when sending conditions are event-triggered.If the send condition is Record Insert, the notification includes attachments.If the sending condition is e...

HS7 by Giga Guru
  • 707 Views
  • 3 replies
  • 0 helpfuls

Resolved! User Criteria: Identify line managers

Morning community, Probably a common ask but I can't find a previous post that fits the bill. We have a catalogue item that we want to restrict to just managers i.e. those who appear in the manager field of any user in the sys_user table. Any help ap...

Priority field on incident form.

In our PDI on Incident form the Priority field is auto populated to 5 - Planning based on impact and urgency field's value while opening the form for first time to create new Incident.I want choice values of Priority fields should be 1 - Critical, 2 ...

abhisek by Tera Contributor
  • 1496 Views
  • 13 replies
  • 3 helpfuls

Resolved! gs.eventqueue triggers event but state is error

Below is the code which triggers event but event's state turns to ERROR, please find screenshot alsovar gr = new GlideAggregate("sysapproval_approver"); gr.addQuery("state", "requested"); gr.addAggregate("COUNT", "approver"); gr.query(); while(gr.nex...

Resolved! Hide/disable order now and add to cart?

Hello,How would I go about disable/hide the add to cart and order now buttons from my instance on condition?I have tried the below client script, however must only be applicable for submit. Even when I look for community solutions theres not much out...

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Andrew_TND by Mega Sage
  • 1060 Views
  • 3 replies
  • 2 helpfuls

Change model

HI, I have created a custom change model with flow designer and trying to add that create change to incident context menu but if i click this ui action it is redirecting me to undefined page. Can anyone let me know other than this UI action is there ...

Alekhya12 by Tera Contributor
  • 715 Views
  • 1 replies
  • 0 helpfuls

Resolved! Change The color of the UI action on the instance side ( Tokyo version)

I Have a UI action Created on the incident table named  "Create IBR" . Our product owners  requested to change the colors of the UI action for which i have tried  by  Changing Form style on UI action  to "destructive ". it changed the color to red.Ca...

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Kachu by Kilo Sage
  • 618 Views
  • 4 replies
  • 1 helpfuls

Resolved! Request (REQ) should close once the RITM is closed

Hi, Once the RITM is closed the REQ is not closing.RITM's having tasks or workflows are involved REQ is getting closed correctly. But the RITM's where tasks are not there REQ form is not getting closed. Help? Thanks,Vaishnavi

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Resolved! how to add an attachment to the email notification

HiI would like to add an attachment to the email notification.An email notification is sent when a requested item record is created.I want to attach the files attached to that requested item record to the email notification I send.Is there any way? t...

HS7 by Giga Guru
  • 395 Views
  • 1 replies
  • 2 helpfuls

How to add borders for notification

Hi All,I have a requirement to add border as below attached screenshot in the notification can anyone, please help me in how to add borders in notification. also please tell what all needs to be done for this and how to do it.PFB screenshot for refer...

Resolved! Issues with close of RITM's and Catalog Tasks

Hi,1. When Tasks are closed, RITM is not getting closed. (RITM should close once the Catalog Task is closed)2. When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required.Code does not work. The Tasks are getting closed ...

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