Report of Catalog Item with no SLA

NtokozoEmmK
Tera Contributor

Hi

Which table source can I use to create a report of Catalog Items with no SLA?

 

Kind regards

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

task_sla is the one that contains the information, with conditions like number, start, and RITM

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Yes, you are right, @Tanushree Maiti.

The question was that the RITM didn’t have an SLA, so your approach worked

 

@NtokozoEmmK 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron

@NtokozoEmmK 

this link has approach from @AndersBGS from 2024

How to get a list of all catalog items that does not have an SLA attached to it 

55.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@NtokozoEmmK 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader