We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Report of Catalog Item with no SLA

NtokozoEmmK
Tera Contributor

Hi

Which table source can I use to create a report of Catalog Items with no SLA?

 

Kind regards

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

task_sla is the one that contains the information, with conditions like number, start, and RITM

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

Yes, you are right, @Tanushree Maiti.

The question was that the RITM didn’t have an SLA, so your approach worked

 

@NtokozoEmmK 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

Ankur Bawiskar
Tera Patron

@NtokozoEmmK 

this link has approach from @AndersBGS from 2024

How to get a list of all catalog items that does not have an SLA attached to it 

55.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@NtokozoEmmK 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader