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I am looking to create a report of the Incident Categories and their associated Subcategories so that the list can be reviewed by a customer. Conversely, if no report, where in the system do I go to see the full list of cats and subcats?
Out of the box the category and subcategory fields are of type choice. Choices are stored in the sys_choice table so you can create a report on that table. Now this said any table starting with "sys" is excluded from reports but you can follow the steps here to add it: http://wiki.servicenow.com/index.php?title=Reporting_on_System_Tables#gsc.tab=0
Out of the box the category and subcategory fields are of type choice. Choices are stored in the sys_choice table so you can create a report on that table. Now this said any table starting with "sys" is excluded from reports but you can follow the steps here to add it: http://wiki.servicenow.com/index.php?title=Reporting_on_System_Tables#gsc.tab=0
