Report on Assignment Group Changes for particular group

Gary Larsen · ‎08-26-2022

I need a report on all incidents with Assignment Group Changes for a particular group I have made a report using Incident_metric but that gives me all incidents with any assignment group changes. I only need incidents that the one group was involved in

hope that makes since

Uncle Rob · ‎08-30-2022

I'm not sure this is possible because it needs two sweeps.
You must first determine the incidents that were ever assigned to X.
Then you must find every other group that ever touched any of those tickets.

Best I could see you doing is a script that does the calculations and then just dumps the results somewhere.

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Yousaf · ‎08-26-2022

Hi Gary,

Can you please share more details.

if Possible share your configuration as a screenshot perhaps.

***Mark Correct or Helpful if it helps.***

Yousaf · ‎08-26-2022

Something like this?

***Mark Correct or Helpful if it helps.***

AnirudhKumar · ‎08-26-2022

This should be possible with a filter on the report.

Arav · ‎08-26-2022

Hi,

Please try with the filter below on "incident_metric" and change the value set to your group name.

Thanks,

Arav