report on average time taken by a team to resolve each incident which areassigned to them in a week

[chaitanyakumarD]

hi all

i want to create  a report on average time taken by a assignment group to resolve each incident which are assigned to them in a week   

can any one provide relevent solution for this 

[Dr Atul G- LNG]

Hi @chaitanyakumarD 

Try to create a trend reporrt

[AndersBGS]

Hi @chaitanyakumarD ,

Two different solutions. The easy on: Create a report through the report designer:

Create a time series visualization: 

You can either utilize the condition "assignment group is (dynamic) one of my groups" or group by assignment group - it's up to you.

remember to set below:

Second option is to utilize performance analytics which require some more configuration.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Ola30]

Hi @AndersBGS  could you please advise how this could be achieved via performance analytics? Thanks

[AndersBGS]

Hi @Ola30 ,

Basically you should have two automated indicators. One for count if tickets for the assignment group, and one for sum of resolution time. By doing this you can in a formula indicator divide the sum with count to get the average. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders