In cmdb_ci_handheld_computing i  have 3 fields Business Unit Owned : u_cmdb_business_unit(reference field )Business Unit : business_unit (reference field )Business Unit Used: u_ci_visibility(list collector)now all are referring  to same business unit...

is it possible to include in the Certificate overview the device type it is used for (e.g. VM, Firewall, App Gateway,...)? also is it possible to include other sources to discover certificates? e.g. for external websites? via url? if yes please provi...

hi alli want to create  a report on average time taken by a assignment group to resolve each incident which are assigned to them in a week   can any one provide relevent solution for this 

i have created a survey which will trigger when the incident or request will be moved to resolved state . my requirement is to populate the incident or  request details to which the user is giving the survey on the survey  form itself  how can i achi...

if a survey is generated in servicenow how many days it will be in ready to take state in ServiceNow if there is any specific time line then how  can we modify that