Report on Change approval

paschos
Tera Expert

In our Change workflow, we allow the Change assignee to move the Change state from "Test" to "Implementation" when all testing is completed.  The assignee will click on a button we created in the form.  The Change assignee can change throughout the lifecycle of the Change.  How can we report on who the actual person who clicked the button to move the Change to the "Implementation" state? We need to compare that person vs the Dev Lead (another field on the Change form) for separation-of-duty audit purposes?  We see the person in the Notes section but difficult to report off of the Notes (unless  there is a relatively simple way and I'm not aware).  Is the person who clicked on the button captured somewhere automatically?  

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @paschos 

 

I think there is no direct way o see this, you can create the metric on state and then find out.  

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @paschos 

 

I think there is no direct way o see this, you can create the metric on state and then find out.  

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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