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‎04-11-2012 06:52 AM
Hi,
I would like to be able to report on the different Record producer usage. I miss the link between the task created (incident, Request, Change, ....) and the Record Producer used to create it. What i initially did was to add a worknotes entry in the task created in order to be able to track this back. But, this is good enough on a case by case basis, but not to be able to report on Record Producer usage.
Marc.
Solved! Go to Solution.
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‎04-12-2012 08:12 AM
We had a similar need, and our solution was to add a reference field on the task table that links to the specific record producer. The script on the record producer updates this field when the record producer saves the record. This allows us to determine exactly which record producers produced which records. We can now get very detailed metrics on the use of our service catalog.
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‎06-13-2024 09:58 AM
Try on the sc_item_produced_record_list.do. It worked for me
