UI Action not showing on Form Context Menu - selected in UI Action

[Trish Mac]

Hello,

The UI Action for Propose a Standard Change Template has the checkbox for "Form Context Menu" enabled but it's not showing up on the Form Context menu - and I really need it to.  It's repeating this behaviour in each of the DEV, TEST and PROD instances.  It doesn't matter if it's an Admin or someone with change_manager role or ITIL.  It's not showing up. Here is what the action contains in the attachment.   Any ideas?  Thanks.

Trish

[James Chun · Accepted solution]

Hi @Trish Mac,

If the admin cannot see it, I don't think it would be an access-related issue.

This could be a dumb question, but did you save the Change record and then try the Form Context menu?

Try clearing the Condition field as well, see if that changes anything.

Cheers

[Trish Mac]

Hi James, thanks for your help.  I did save the Change and then try the Form Context menu.  Next I did try clearing the Condition which was 

current.type != 'standard'

And after that...it works!  

This IS a Standard Change so I'm not sure what it is about the condition that prevented the UI Action from showing up on the Form Context Menu but it shows up now.  Thanks so much!  I'll accept your Solution!

Trish

[James Chun]

No worries @Trish Mac,

I wouldn't delete the condition entirely but make some adjustments to make sure the UI Action is hidden for a standard change request.

Maybe someone changed the value of the standard option? 

Cheers