Report on Users that have the ITIL role but are not part of the ITIL role groups
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01-18-2024 07:56 AM
We have two groups that grant the ITIL role and I am trying to find a way to report on users that have the ITIL role, but are not part of either of those two groups. This way I can see if it's coming from a different group they are a part of or had the role granted to them directly.
Thank you!

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01-18-2024 08:05 AM
Hi Andrew,
You can simply apply a filter on Group table as below.
replace the name of groups accordingly in the filter and you get what you expect.
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01-18-2024 08:09 AM
Try this
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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01-18-2024 08:16 AM
Hello again,
This ALMOST works. I need to see the USERS that have the role but are not part of the two groups, not just the groups that have the role.

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01-18-2024 08:25 AM
In that case apply filter on Group Membership table as below.
ensure you select group name accordingly