Report - Resolve Problem Record when All Tasks completed

Prem Singh
Tera Contributor

Could someone help,  due to high volume of tracking problem ticket completion , I need to setup a report which generates with Problem Records whereby all Problem Tasks had been completed. This is to ensure I can Complete the Problem Record since Problem records can only be Resolve once all problem tasks are completed.

I setup as per attached pic however the condition works only when either any task is completed but not all. Example Active is False only when any one task is Completed. I need the report to generate the problem record where all tasks are completed.

 

find_real_file.png

 

4 REPLIES 4

Luke Van Epen
Tera Guru

Change the related record condition to be No records match and then the condition is Active = true

Should end up like this

find_real_file.png

 

 

find_real_file.png

NV
Tera Contributor

But this will also display PRBs which have NO PTASKS. 

I believe the Q is , how to list PRBs where ALL PTASKS are closed (implying it has PTASKS).

Prem Singh
Tera Contributor

Luke , thank you so much for your help. It works !