Report - Resolve Problem Record when All Tasks completed
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08-22-2022 08:12 PM
Could someone help, due to high volume of tracking problem ticket completion , I need to setup a report which generates with Problem Records whereby all Problem Tasks had been completed. This is to ensure I can Complete the Problem Record since Problem records can only be Resolve once all problem tasks are completed.
I setup as per attached pic however the condition works only when either any task is completed but not all. Example Active is False only when any one task is Completed. I need the report to generate the problem record where all tasks are completed.
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Problem Management

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08-22-2022 08:30 PM
Change the related record condition to be No records match and then the condition is Active = true

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08-22-2022 08:32 PM
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05-29-2023 01:53 AM
But this will also display PRBs which have NO PTASKS.
I believe the Q is , how to list PRBs where ALL PTASKS are closed (implying it has PTASKS).
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08-23-2022 07:19 PM
Luke , thank you so much for your help. It works !