- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-05-2024 03:13 PM
How can I create a report that will show me when a single incident has multiple surveys.
This was my only option as a related list but this isn't what I need because it shows no records and there are at least two incidents that have received multiple surveys.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-06-2024 03:45 AM
Hi @Robert Campbell ,
You need to turn the report around. So make the report based on the incident table, and the related list condition should be 2 or greater than 2 - See below screenshot:
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-05-2024 07:52 PM
what do you mean exactly:
- the Survey definition or any
- taken surveys by users?
Maik
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-08-2024 05:41 AM
- taken surveys by users?
We have scenarios where there are multiple surveys for the same incident. We want a report showing all of these scenarios. The survey only should go out to the contact. The contact should only get one survey. I'm not involved with the survey process currently, I'm only trying to help get the proper report.
My thought is the source of the report should be the survey and "joined" with incident but incident isn't an option for related list
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-06-2024 03:37 AM
Do you want, how many users this survey trigger for a single incident?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-08-2024 05:43 AM
If there are 2 or more surveys for the same incident, I want it on the report.