Report to show number of Incidents logged per Caller / User

[cgreen2]

Hi,

Is it possible to show the number of Incidents logged per user over e.g. a 6 month period? I've tried via both the Incident and User table from historical / old posts and suggestions but i'm still no further to producing the report.

Any help hugely appreciated - thanks 🙂

[SatyakiBose]

Hello @cgreen2 

Yes, it is very much possible using the filters and condition below:

I have stacked it with priority. 

You can remove the stack field to have a single bar with the count.

[cgreen2]

Thank you Satyaki that's great - is it possible to narrow down the 'other' column to for example to only show the users who have logged over X number of tickets as i've got over 10,000 in my other column so i can't see the breakdown of those users

[SatyakiBose · Accepted solution]

Hello @cgreen2 

Here is what you can do:

1. Click on the No.groups choice
2. It shows System default (12)
3. Change it to Show All
4. Uncheck the show other option.

However, the reporting module currently does not have the capability to add a filter where user's have 'x' incident or more.

[cgreen2]

Thank you, that worked perfectly for what i needed.