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Maintenance Schedule and Change Conflict

Newbie trying to understand the nuance of maintenance Schedules and Change Requests.Version HelsinkiI have 2 maintenance Schedules:Global InfrastructureApplies to:cmdb_ciSchedule: saturday 01:00:00 - 04:00:00 repeating weeklyIP NetworkTZ US\PacApplie...

DuaneNMore by Kilo Guru
  • 2119 Views
  • 2 replies
  • 2 helpfuls

Dynamic Two Step Checkout Configuration

Hi Guys, I apologize if I've posted in the wrong place. I'm still getting used to the new forums.  We'd like to handle two step check out at the item level, but it only looks like it's configurable at the order guide level. I realize there's a proper...

b3tts32 by Kilo Explorer
  • 2355 Views
  • 8 replies
  • 2 helpfuls

Strange issue regarding Oracle Data Source and Mid Server

Hi all,like the topic says. We have some Data Sources that use JDBC to connect via Mid Server to Oracle Databases. Sometimes the connection failes, with no particular reason. So we test loaded records manually. Sometimes the connection fails 5 times ...

dante665 by Kilo Contributor
  • 3026 Views
  • 12 replies
  • 9 helpfuls

Resolved! Customize relationship editor for new table

Hello,The out of box functionality in Service Now has a module called Business Services, all the CIs that exist including Business Services have a relationship section, you can view the Related Items by clicking on the little symbol.   This Relation...

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mike_klein5 by Tera Contributor
  • 2439 Views
  • 1 replies
  • 0 helpfuls

Resolved! GlideDialogWindow

Hi All,I have a requirement like,Condition : when supplier field on incident table is VendorRequirement : when condition is met, I need to create a glide dialog window, which opens a survey page. user will fill out the survey page and clicks on save ...

Lohith by Giga Expert
  • 5661 Views
  • 9 replies
  • 1 helpfuls

Resolved! SCCM 2012 v2: Handling Device Deletions in SCCM

Hi everyone,We did a test recently and SCCM device deletions don't seem to flow into ServiceNow.   What have people done to have deletions/deactivations in SCCM flow back into ServiceNow?Thanks all!.

Resolved! Debug Requested By field

Hi Team,how to debug an incident field to know which all ACL, BR, script..etc is applied to that field?I have a field called "reqested by" and it is read-only after the ticket is submitted, but not able to find which is making this field read-only.Ch...

Hafsa1 by Mega Sage
  • 1504 Views
  • 5 replies
  • 0 helpfuls

Using the CHG (change) record in the Agile Development Module

Good afternoon!   Our organization is looking for another customer that has successfully integrated the change management workflow with the Agile Development module.   What we'd like to do is have the Story records be associated with a Change record....

anthonybrown by Tera Contributor
  • 1744 Views
  • 2 replies
  • 0 helpfuls

Resolved! how to get list of all assets in a catalog variable

Hi ,I have a catalog item where we have 2 variablesrequested for (reference field of user table)serial number (reference field of asset table)Based on the selection of 'requested for', i need to get all the assets assigned to him/her in the lookup fi...

niharikayb by Kilo Contributor
  • 3178 Views
  • 12 replies
  • 1 helpfuls

onChange client script to display confirmation message

Hi ,I ma working on a onChange client script to display error message. Below is my script, when I select the Value '4'   and submit the from the from it should display a info message with options 'Yes' and 'No' , when select 'Yes' for should be updat...

brahmapati by Giga Contributor
  • 4250 Views
  • 4 replies
  • 6 helpfuls