When an approver rejects an item, the entire request is closed. We would like to allow for the item to go back to the submitter instead of closing the ticket. We have about 30 catalog items that have approvals and I have tried this out on one catalog...
Has anyone come up with a way to edit a list of change approvers on the fly? We have situations where some changes may not be able to have a pre-specified list of approvers based on various business conditions that would be overly complex to put in a...
Hi All,We implemented ServiceNow about a year ago and my role is a Problem manager. One of my objectives for the next 6 months is to look into Proactive Problem Management. One way is to look at the incident data, look for re-curring incidents and th...
Is I possible to view the Outgoing SOAP message when using webservicesI have to send data back to a webmethods system and have to use 2 variables in the workflowbeing Webmethods I cannot download WSDLManually copied WSDL into Outbound SOAP message Us...
We are about to implement our first Service Request in our Service Catalog, to enable staff to order Software. We have not implemented Asset Management or Software Asset Management yet, but it's coming soon. We are on Calgary. I've built Software Mod...
I have multiple tables and fields I would like to set new ACL's on. I was wondering if there is a way to impot a csv file with all of the acl information rather than doing it one at a time?Regards,odsmith
I am currently trying to set up Software Asset Management. Our system is on Berlin Patch1. MS Office 2007 is the first software that is being set up. The software counter license type is set to 'By number of users' and Installs per license is set to ...
I have somehow created a table that has no label and no name, it shows up with the name "(empty)" in the tables list. I was trying to create a new application, didn't know what I was doing and somehow ended up with this table with no name. When I ope...
My Company is looking to integrate FIM(Forefront Identity Manager ) with Service now Instance. I could not find much reference for this implementation. Can someone please guide me to implement this integration.
The business rule Abandon and Restart Notifications script is defined as:if ( current.state == '3' && current.u_state_reason == 'cancelled' && current.approval == 'cancelled'){gs.eventQueue("change.abandon", current, current.requested_by);}The above ...
I am wondering if any Healthcare Organizations would be willing to share the setup they are using for Impact, Urgency and Priority. We are looking at changing what we currently have setup and would like to hear some ideas other organizations are usin...
I am going to create Data Source to import data file and File retrieval method: is attachment. My instance is in Aspen. My question is do I must specify "Connection URL" likeattachment://sys_data_source:695722d90a0a3c6c01d74f3594ee75d9/group.xlsI hav...
I am currently working on a new application, nothing complicated, at least that's how it's starting but have just been asked if the form can be Spanish as well as English. The Language Internationalization Wiki suggests it is fairly straight forward...
We are implementing a CMDB for the first time. The question is what other companies have done with non-production equipment when creating the CMDB.Is it best practice to include DEV and QA servers in the CMDB or only Production servers?Did you includ...
Do UI Policies work on on Related Fields? For example, on Change Task, we want to sent some fields as read-only if the State of the parent Change Request is updated. Doesn't seem to work.Thanks!
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