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Resolved! I would like to hide one class of config items on Incident form

When our Service Desk members are creating a new Incident and select the Configuration Item field, I would like to hide the "Epic Ini" class from them in order to reduce the number of unnecessary returns that they see. I am trying to make this work w...

billcravey by Kilo Contributor
  • 3190 Views
  • 17 replies
  • 0 helpfuls

Setting task escalation from Task SLA

I'm sure this is a simple rookie graphical workflow editor mistake, but I'm trying to change the task escalation field from a task SLA workflow. I'm using the "Default SLA workflow" as the base workflow.I see that the Set Values utility doesn't dot-w...

by  
  • 1916 Views
  • 4 replies
  • 0 helpfuls

Resolved! Reject Change if not approved by planned start date

I need to create a business rule to reject the change if it it not approved by the planned start date/time. I have written the following business rule but it isn't working. I'm new to scripting any help would be great. Thank you!When to run: After Up...

Contract implemenation concerns

Hi All,So we are still implementing the contract management piece but I am running into some roadblocks.As of right now, most of my contracts are in the draft state as one I approve them, many of the fields are then locked.So here are some of my conc...

loberle by Tera Expert
  • 1027 Views
  • 3 replies
  • 0 helpfuls

SLA Canceling when pause condition met

Hi All,For P1 incidents ,I have a choice field 'rca_status'   which is set to a value from 4 choices based on if a specific attachment file is added to the Incident at the time it is resolved.The script to set the choice field to the value based on a...

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JJ1 by Kilo Guru
  • 2542 Views
  • 3 replies
  • 2 helpfuls

Location field

HiWhen I create a new incident form the requester we have set by default to the logged in user name. Then the location is selected and the form is submitted.when the same incident is opened again the location field has become null. It requires to inp...

Reference Icon click open in new window

Hi,does anyone know how to make the reference icon open record in a new window when it is clicked on? Currently when hovered over, it pops up the record, and when clicked on opens the record in the same window. Unfortunately this loses the record the...

by  
  • 4148 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to Configuring Permissions on a Newly Created m2m List

Hello Community,I have just created a m2m list that references other change requests, requests, and requests items to the change_request table.I am able to add CR records in the many-to-many list on the chagne_request table as adminbut when i try to ...

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Resolved! null in encoded query

I am trying to check if the field is null in an encoded query, tried using =NULL and ="" and doesn't seem to be working.gr.addEncodedQuery('owner_group=wintel^state=6^assigned_to=""^EQ');Any ideas?Thanks

samadam by Kilo Sage
  • 2948 Views
  • 4 replies
  • 1 helpfuls

Get parameters from the URL in the Service Catalog record producer

Hello everybody. This is my first post here so apologies if I am doing anything stupid. So, I am trying to create a service catalog record producer to take some inputs from the user (obviously) but I also need to get a parameter from the URL. I have ...

wilson18 by Kilo Contributor
  • 7229 Views
  • 5 replies
  • 9 helpfuls

Resolved! Choice list reference to table's column field

I would like to create a new choice field using the Form Design. For the choice list inside this newly created choice field, I want it to be able to reference to a table's column field. Let's say the "u_place_holder" table with the "department" field...

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ericwtng by Mega Contributor
  • 4544 Views
  • 4 replies
  • 0 helpfuls

Adding days to date field in client script

Hi GuysI have the following Client script, but I want to add 2 days to the one variable called 'today'. Any ideas?function onChange(control, oldValue, newValue, isLoading, isTemplate) {             if (isLoading || newValue == '') {                ...

Rudi2 by Giga Guru
  • 7069 Views
  • 3 replies
  • 0 helpfuls