report_view ACL for Contract Workspace dashboard

Bastian_E · ‎04-28-2025

Hi, please see the attached image. I got errors in most reports in Contract Workspace, but found in documentation to add the role sn_cm_core.contract_report_viewer - and it solved most of it. But "Review tasks" is still showing the error message. I'm just wondering where I can find the appropriate roles to add for this? I opened up the Workspace in UI Builder to try and find anything, but I think I'm looking in the wrong place since I couldn't really access the metrics configuration from the main view there.

Any help would be appreciated. Thank you.

Ankur Bawiskar · ‎05-06-2025

@Bastian_E

when you click Unassigned there is data source configured on right side

it tells which table it's bringing data from

check ACL for that table

Ensure your user satisfies table.None READ and report_view ACL on that table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Bastian_E · ‎04-28-2025

Here's the image so there's no need to download it.

Anurag Tripathi · ‎04-28-2025

Hi,

As Security admin, Check what table is this report on, and then check what are the ACLs on that table.

You should see report_view ACL, see what roles/logic is added there.

-Anurag

Bastian_E · ‎04-28-2025

Can't even find the report. This is the thing I was looking for in UI Builder, because the thing seems to be built in it. I first need to find the report to check that, which is what I'm having an issue with.

Anurag Tripathi · ‎04-28-2025

Ohh I see.

As an admin is it loading for you? if yes, then you can find out what record it shows, and which table is it form.

-Anurag