Reporting up/downtime of a Buisiness Service.
We created in our CMDB some Buisiness Service's and the CI's that are used by those Buisiness Services. In a lot of cases, a Buisiness Service only uses one CI but in some cases (for example a database) is used by 2 buisiness services.
The result of this simple example is that, when the database goes down, 2 Buisiness Services are affected. In our agreement with the customer we agreed an up_time for the two Buisiness Services. How can I report on the up_time of both Buisiness Services taking into consideration the down_time of the database?
Note: Of corse I use a very simple example here but you can immagine that in our CMDB the situation is much more complex. We are registering complete CI-chains including redundant situations (2 databases with the same content that supports one Business Service so when one of the two databases goes down the Buisiness Service is NOT affected) and so on.
Any suggestions are very welcome.
