REQ and RITM status

[Simona6]

As I submit the request REQXXXXX is created with Approval and request state field which is in APPROVED state

RITMXXXX is created in Requested Item.

Requirement-User want as the REQ is created  Approval field should be 'Requested' and Request state should be 'Pending Approval'.If user Approve the RITM,Approval=Approved and Request State=Approved.If user reject,Approval=Rejected and Request state=closed Rejected.

Is it even possible?

What is the best way to do that and how?

[Yash Agrawal1]

Hello SImona,

First of all, please create a workflow with set value activity, Please refer below image

Please try to create below workflow on the sc_request table. first, it will set the value of state as-pending approval and approval as->rerquested. after that approval triggers.

If approved set approval field and the state filed as approved. if reject set req state as incomplete closed.

I created it on my persona instance , it is working as expected. Please keep posted for more help

Please Mark it helpful/correct if my answer helps in any way to resolve your query.
Reach out to me if any more help required.

Regards

Yash.K.Agrawal

[Simona6]

I did the same but it's not working for me.

[Simona6]

I want to update the State of request not for RITM

[Yash Agrawal1]

Hello Simona,

Don't worry I will help you.

Please share that the OOTB workflow screenshot which is running on the request table.

I will definitely help you to resolve your issue.

and one question why to want to apply workflow on the Request table and not on requested item table.

Regards

Yash Agrawal.

[Simona6]

Requirement is as the RITM will be approved status of REQ change accordingly,it should not be in Approved state