Copy values from parent to Child incident

[Soumya Thareja1]

Hi Experts,

On creating a child incident using the 'New' UI action in the incident related lists, I want the child to have some fields like Description, Short Description, etc copied from its parent record. 
I see there an OOTB UI action, but not sure where to add my function in the existing script.

Some guidance would be appreciated. 

[Allen Andreas]

Hi,

This would actually have to be handled on the new record itself, through using something like a display Business Rule. See this thread for explanation/example: https://community.servicenow.com/community?id=community_question&sys_id=0ae84f9edba1db444837f3231f96...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Soumya Thareja1]

Hi Allen,

This works only if I create the child incident using the hamburger icon, but not when I create it using the UI action. 

[Allen Andreas]

Hello,

The method mentioned above works when clicking the "New" button. Please read the correct answer marked in that thread. I've given you the link above.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Soumya Thareja1 · Accepted solution]

Hi Allen, 

I created only a display BR and updated the fields like below:
current.short_description = current.parent_incident.short_description;
current.category= current.parent_incident.category;
current.subcategory= current.parent_incident.subcategory;
current.business_service= current.parent_incident.business_service;

It worked that way. 

Thanks a lot though! 🙂