Resolved! If the Incident state is on hold for 3 days notification should be triggered to the caller
If the Incident state is on hold for 3 days email notification should be triggered to the caller How can I achieve this? Thanks in advance
Forum Posts
Resolved! How does Auto Flush table works?
Hi, Can someone help me with the job/process which handles the auto-flush table? I have increased the records age in auto-flush table then trying to find a job which executes the process to test but I am unable find anything. I appreciate if someone ...
Finding old value of a field
I have a requirement to pull the old value of a filed which was updated on a particular date. Tried to query the sys_audit table but transactions are failing. What is the best option to do this?
Resolved! Onchange Client script State Value
Hi I have this script onChange for planned start date, and one for end date as well pasted below which is working as I need it to. I'm kind of still learning javascript, so basically what I wanted to know when i first created the script I had the st...
FLOW DESIGNER - POWERSHELL ERROR - User credentials cannot be used for local connections
Hi, I received the below error while executing the PowerShell script. User credentials cannot be used for local connections Please let me know what needs to be done.
How to Redirect from Form to List on Workspace
Hello Guys, I Stucked in a requirement where ,when I need to Click on "Submit" (Custom, Not OOTB) Button on a form ,and I want to redirect on List in Workspace only. As it its a Workspace button, I made Client checkbox and Workspace form button- Ch...
Resolved! selecting single option in checkbox should allow a variable to be displayed
Hi, I have a requirement. For the drop down I have created, my client wants that the variable should allow multiple values to be selected. So, I have decided to create multiple checkboxes (a, b, c, d, e, f, g). There is a caveat here. If I check only...
Resolved! When Tag is added to change request that should populate in Cab Agenda Item Table
Hi Experts ,Have a requirement when the tags are added to the change request, those added tags should get populate in the cab_agenda_item table for the associated change request,Similarly when the tags are removed from change in change_request table ...
root cause analysis methods in Problem record
why can't we have root cause analysis methods in Problem record?Did any one implemented 5 Why's RCA methodology. it would be good to have separate module under problem section.Just got a though
User can access SP forms without logging into instance
Hi all, I have had the following situation. We utilise contact records for some users so that the service desk can log tickets on their behalf. However they should not have access to the portal or Service Catalog (these are minimal and should go thro...
SPM licensing
We currently have ITSM and leverage it for incident management. We have a need to have the same resources who are solving incidents apply time to a task (what we call a project). The requirement is as follows: Customer A has a bank of hours for incid...
Resolved! In Incident Table there is field add two numbers should populate in 3rd field , but the problem is the number should be in eg : 0001 + 0002 = 0003 000
In Incident Table there is field add two numbers should populate in 3rd field , but the problem is the number should be in eg : 0001 + 0002 = 0003 Answer should be in this format 0003 please help me I have written this code in Business rules : ...
Resolved! Unable to use a script include as a search filter
I am on Kingston. I started out with the intention of using a script include to filter for a array of ticket sys_id's. However, I'm testing out using a very simple script (literally just returning a single string which is an existing sys_id, at this ...
Resolved! How to enable subscription feature on a knowledge article in service now mobile app
I need help with below query: Is there any documentation available on how to enable subscription feature on a knowledge article in service now mobile app?
