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Examples of Business Process entries.

Is anyone using the CMDB Business Process (cmdb_ci_business_process) table?Can anyone give me some examples and/or scenarios on what we could add in this table? And what is the purpose of it?Thanks. Fernando.

Copy record producer variable information to the change form field

I have created a record producer with variables on the change request table. I need to copy all variables at a time to the created change record field. I'm using the below script but the output looks is not in the correct format. var sInputs = 'User ...

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Johny1 by Tera Expert
  • 2027 Views
  • 3 replies
  • 0 helpfuls

ATF - Click on a modal button

I am creating an ATF to test the "Source Request" portion of a task. I can get to the point where I click the UI action "Source Request". After that I am trying to figure out how to add the ATF step to click a modal button on the UI Page. The button ...

Suzie Metsch by Tera Contributor
  • 2373 Views
  • 4 replies
  • 0 helpfuls

Activating "Additional comments" from Catalog Task

Hi All, I need some guidance on activating send/receive email communication from Catalog Task through "Additional Comments" and the email option from the task header. Additional Comments option and the email option is visible on the task form. When "...

Resolved! standard change from a catalog item

Hello. We are starting to look at implementing Change in SN. Is it possible to create a catalog item that will eventually kick off a Standard Change Request? For example, if someone want memory increased on a particular Server, we envision a process ...

jtw1228 by Giga Contributor
  • 4524 Views
  • 6 replies
  • 3 helpfuls

Can ServiceNow create Change ticket via REST API?

 Hi All,I would like to create Change ticket and Change Task from another application. ServiceNow provide Table API for create/update/delete ticket. However, I don't know about insert impact assement or any thing for execute Change management flow. C...

Max64 by Tera Contributor
  • 3586 Views
  • 5 replies
  • 0 helpfuls

Resolved! Manual Approval for catalog item

 Hi All,We have a requirement to create manual approval for one of the catalog item. Some times Could be up to 2 approvers added & these two approvers should be in sequence(After 1st approval approves only then 2nd approver should approve). Can you p...

Community Alums by Community Alums  
  • 2487 Views
  • 4 replies
  • 1 helpfuls

How to rollback update sets?

I applied an update set once, but I want to roll it back to its original state.Please tell me the procedure.

ayano by Giga Guru
  • 21565 Views
  • 2 replies
  • 13 helpfuls

Resolved! How to add field type "List" in Catalog variable

Hi All; My requirement is to add a drop down in the catalog form, so user can select multiple item from the drop down list. But while creating variables for this, we dont have field type "list" in the catalog variable. We have only "List collector" w...

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