Request Approvals are showing double in ServiceNow

Yajna Yadla
Tera Contributor

‎07-01-2024 03:41 AM

Hi,

 

We have observed one bug in our instances, when we raise the request. approvals showing double double records for one approver. any one record is approved another one also approving. Why this is happening?

And please suggest me How to investigate this type issues.
If anyone knows please let us know.

 

Thanks,

Yajna Yadla

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-01-2024 03:44 AM

Check is any sync is working in backend> or in flow/ WF approvals are getting generated duplicate. 

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Yajna Yadla
Tera Contributor
In response to Dr Atul G- LNG

‎07-03-2024 07:58 AM

Hi,

 

Only one user facing this issue.

 

Thanks,

Yajna Yadla

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PrashantLearnIT
Giga Sage
In response to Yajna Yadla

‎07-03-2024 08:17 AM

Hi @Yajna Yadla 

 

Can you provide screenshots of both user profiles?

 

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