Scheduled jobs

[fasdf]

Hello Community,

I do have a Generic Request(catalog item) got created through a Scheduled job. I'm not sure with which scheduled job it got created. Do we have anywhere servicenow saves in any table with which scheduled joa a particular RITM got triggered ?

[Voona Rohila · Accepted solution]

Hi @fasdf 

No, ServiceNow won't automatically store any details because it is a custom code.

You can search scheduled job code with the sys_id or with property name that has the catalog item sys_id or use code-search with sys_id/property to find the trigger of that Catalog item.

[fasdf]

Hi Rohila,

Thanks for your response. 

Can you please elaborate a bit on the same

User raises a request asking specific RITM dint got triggered on first of month. I'm trying to investigate if it's through scheduled job. I do have a example of last month's RITM which got triggered automatically. 

How to check if it's with scheduled job or Flow. If it's through scheduled job how can I identify the "Name" of scheduled job. So that I can check what was the change made? 

Regards,

Shiva