Request items are not displayed in the My requests

[Venky Kshatriy2]

when user is submitting the tickets, the requests are not getting displayed under "My Request" section or in Self Service View. However, the tickets are getting displayed under 'Requested items'. Troubleshoot this issue.

Expectation: When a user submits ticket, the tickets submitted should be displayed under 'My Requests' section.

[Mike_R]

Can you see if it's configured here:

instanceName.service-now.com/request_filter_list.do?sysparm_query=active%3Dtrue&sysparm_view=

[Ishaan Shoor]

Can you share the screenshot where you're facing this issue?

[Venky Kshatriy2]

the request items records are doesn't display the my request