Activities (Filtered) Field
The Activities (Filtered) Field on an Incident form, that shows where changes were made to the record. Where is the information captured? Can I run a report on the field?
Forum Posts
Resolved! LDAP: Adding Users to Group
I am running into an issue with group imports and adding users to groups. I am using ldapUtil.addMembers(source,target) in an on-after transform script which works for the most part. Users are being added to groups. However it looks like it is ...
Resolved! client script to reverse value
Hi,I have written a client script which populates value of a readonly field based on value selected in another reference field on the form.when I select a value in reference field , it is populating value..What I need here is when I remove the value ...
Active Directory nested groups to assign ServiceNow roles
We control access to applications from our Active Directory (AD) whenever possible as its a centralized point of control. We are implementing QuickStart with ServiceNow and running into an issue with nested groups. I'll give an example of what we...
How to get LDAP Import to show Nested Groups
I am looking to see if anyone has figured out a way to display nested groups in ServiceNow. If LDAP imports a group and its members, I need to see any nested groups that are contained in the parent group and all of the members. If a group is a me...
Login via Citrix Session
Hello all,One of my colleagues is attempting to login to our company's ServiceNow instance via a Citrix session on a MacBook, but after logging in he gets the message 'You are not logged in, or your session has expired. Redirecting to the login page'...
Resolved! Chart Colors
Hi all, am a new system administrator and heard the community is a great place to get it I'm trying to define chart colors for some SLA reports and can't seem to get the colors to change. I've gone to Reports>Administration>Chart Colors and created e...
Resolved! Send email to previous Assigned to when Assigned to changes
Hi everyone,I have to create an email notification based on the Incident table with the following conditions: - if the existing Assigned to person from the same support group changes then an email needs to be firing and send a notification to...
Resolved! ACL Script help
Hello, I am needing some help with an ACL on a custom table. I have a UI action that is ran from the incident table that shows the u_temp_credential table and writes some fields to it. Then ONLY the logged in user should be able to see the u_temp_cre...
generic CIs inn CMDB
hello SN community,we currently have a CMDB with of course multiple classes, fed with many CIs (servers, apps, netgears, etc).In a new project, it is asked to have generic CIs, to be used in ticketing (incident, request)I'm not totally comfortable to...
Having issues with Approver lists not being able to approve changes
Hi,I'm Fairly new to service now and am learning as I go.I'm having issues with Change requests. I have added a group in the 'Approver list' and have made sure the members role have 'approver_user'. After the Change request is submitted for review, t...
Disable "Default View"
Is there any way to disable "default view" of a form, instead of delete it from "Form Layout"?We found a bug that sometime the system takes 1-2 min to reload custom view.Any comments are greatly appreciated!
Resolved! How can I generate a list for the Fulfiller License holders?
We have recently upgraded to Eureka. In our previous version (Calgary), I could easily generate a report for the no of license holders in Service Now. But with the upgrade, I am only able to view a pie chart of the Usage under System Security, but ca...
Resolved! Can change requests have children change requests?
We have multiple change requests opened for the same project. This is due to the categories and approvals to be different based on the type of changes that are required. I know there is a tab for child incidents but cannot determine if a tab for ...
Could you someone give me more information regarding glideOverlay?
Could you someone give me more information regarding glideOverlay? I searched the wiki/forums/guru site and haven't seen anything on it.
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