I am trying to create an Incident Alert Contact rule that states for a given filter criteria, (Ex. any Incident Alerts for "Company A"), include multiple users. Is the appropriate way to configure this to use the User Default Override function to i...
Hello, I am trying to send a survey within my company. However, when I enable public access and send the survey URL link, they page comes up as blank for them. Why would it be doing this?Is there specific permissions needed by those to complete the s...
Hi,The incidents from the list view is exported in the .csv format.Then its send as an email by clicking the button "Mail it".The email is triggered but the attachment is not getting triggered for this format.It works fine for xml.Kindly propose the ...
What is the best way to check that, how many licences are being consumed and how many are free?
Hello everyone,I am currently using a record producer in the service catalog for ESS users to create an incident.A new requirement popped up where we want to showcase 4 text options where each one would correspond with the correct impact value.For ex...
I am having datetime calculation issues with the following requirement and cannot seem to find the appropriate methods to make this determination, here is the use case:Use Case: An incident is created @ 13:00 EST with a location reference set to "L...
I've come across a problem with sending asynchronous SOAP messages. I've noticed this because I closed a Catalog Task that would close a Requested Item and a Request, that I knew would send out a SOAP message to another system (a B2B link with anoth...
Hi all,I have a requirement where i need to schedule an export of CSV to FTP. I read from communities and wiki that this can be done by Scheduled DataExtract. But i want the information of Asset table with particular Company to be exported. Can anyon...
We have a business unit that is interested in using the Terms and Conditions section but one things is holding them back. For certain contract types, there are standard terms that need to be applied each time. I need a way to allow them to re-use...
I have a question about the back button not taking the user back to the list.I have been able to recreate this issue in an OOTB developer instance (Jakarta).Click on my groups workOpen a recordUse the Down arrow on the right (really it could be the...
Hi All,I need to schedule a job that needs to be triggered every alternative(bi-weekly) Monday at 6AM.Can anyone guide me on this?Thanks in advance.
Hello everyone, I was wondering what the difference between LDAP integration and a SingleSignOn solution is. Technically the LDAP integration lets you use your same account for different application and services, so what is the difference to SSO? Is...
We are developing a widget that we will add to the ticket page on Service Portal and we need to check using client script the value of State for example. We've tried calling gr.state and c.data.state (with matching data.state = gr.state on server sid...
Hello All,I want to merge the multiple catalog items into 1 catalog item.
This screen shot below is from an older version of Service Now (Someone who doesn't work here anymore made it and it was deleted). I recreated it but I cant get the colors and shading to look right, when I do a text background color it only goes to t...
