Credentials for Basic authetication to test the REST API
Used credentials to test the API are admin:admin. But I often receive Not Authorized Exception.Are there other credentials that can be used?Best regards,Mihaela Stancheva
Forum Posts
Color Coding On Incident form
Hi Guys,Can anyone let me know how to do color coding on Incident form.Suppose one escalate button is there on Incident form header if an ITIL user wantso escalate the Incident can click on Escalate button.Once the user clicks on Escalate button then...
Best Practice of Change Management
Hello All,Can any one send me the best practice for implementing the Change module as we will be implementing this for the first time.If you have any document please provide me .Thanks,Sravanthi.Yycsravanthi60@gmail.com
Resolved! Is it possible to export a table from instance 1 to instance 2 (with all its records, column fields, etc.) via a XML file?
Hello all,Today, a strange idea visited my mind: to export a table from one Helsinki Instance to another Helsinki Instance via a XML file.I made two tests, in order to achieve this:- Test 1 - exported a XML file of a global (default) table (which exi...
Change in backend table name
Hi allI need to correct the misspelling in the table.I need to modify Table Name of "Events List [u_maintainance_blackout_change]" to "Events List [u_maintenance_blackout_change]" without impacting features associated with this table.how can i do it ...
What is the correct process for inducing a new asset in ServiceNOw
I am looking for the overall philosophy in ServiceNow (in phases) for Asset Management.The documentation describes in detail how to use discovery, which is good when you already have deployed an asset.However, I am looking for an overview of the proc...
Resolved! How to close multiple tasks at once
HelloSo I need to be able to close multiple tasks at once however before I close them they need to be assinged to my self.At the moment I am having to close them one by one and it is very slow to do this.How can I do this?CheersPaul S
Mail script to filter comments & work notes from "system"
We have the following mail script that we add to email templates that provide the last 3 comments and work notes. I would like to be able to filter out the items posted by the "system" account.We have inactivity workflows that will post work notes ...
AHA process
AHA transfer- IS the scheduled maintenance activity performed by Service Now done Yearly or monthly??..I need some info about this guys.
Resolved! delegates module
Hi,I need a module under inicidents application like 'my owner incidents' which should get incidents of my owner.i.e, condition is ---if i am the delegate of user/users then i should get incidents of that user/users
.How are incidents being created without mandatory fields filled out. Is there something
We just went live this past week so I'm a total newbie at this, please forgive my ignorane withh this. I have an incident form that has fields set as mandatory but incidents are being created without the mandatory fields being populated
Resolved! Manually Create Catalog Tasks
We have set up multiple Catalog items which creates items on the sc_req_item table and create tasks on the sc_task table and send these to the correct groups based on the workflows.In some instances users may need to manually create additional tasks....
Role of ecmdb_admin vs. discovery_admin
Hello All.I am rather new at the Service Now CMDB. Can someone explain what is the difference between the role of ecmdb_admin vs. discovery_admin. I understand that the role of ecmdb_admin is contained within discovery_admin. So, what is the purpose ...
Resolved! Accessing the company field of a user using the g_user element
Hi all,I am new to service now and have been exploring the platform. I wanted to know if there was a way to access a variable called 'company' present for every user, using the g_user method. Regards,Vivek
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