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On Foreign Insert Script in Transform Map

I have a transform Map to Insert CI's to the target CMDB table. In which I have two field maps one is "Manufacturer" and ther other one is "Vendor". Both of these fields are reference fields to Core Company table.I have allowed the Choice create opti...

pdom by Mega Expert
  • 7040 Views
  • 3 replies
  • 4 helpfuls

Resolved! Exclude CI's from Health Metrics

Hi,We want to use the new CMDB Health dashboards for managing our CMDB. However within our company we do not delete CI's but give them a status of "Removed". Of course these CI's become stale over time or don't have the appropriate relations. So my q...

lucr by Kilo Expert
  • 3904 Views
  • 7 replies
  • 8 helpfuls

Table, Import Sets, Transform Maps & Scripts

Hello All.I've been asked to:1. Create a table that will show a list of records imported. It will have a unique ID# (7 digits), First Name, Last Name, Email, DOB, Zip code. I've created the table (after a few tries - very new to this) and was able to...

Ronald_T by Mega Contributor
  • 2007 Views
  • 4 replies
  • 1 helpfuls

Resolved! Need to analyse who has impersonated as me

Hi All,Is there a way to identify who has impersonated as me in the instance and made the changes in SLA?I am having Admin and elevated roles as well .I have not made any changes in SLA definition in last 10 days but there was a updates done for that...

Resolved! Changing Workflow Condition

Dear all,How can I change the workflow condition?I opened the workflow version and I found it disabled (see screenshot below).And when I open the same workflow on the workflow editor, I couldn't find the condition in the "Begin" activity while it is ...

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Send Notification when incident is Re-Open

Hi Team,I have Problem that when my incident is Re-Open then Notification should be sent to my email that incident has been Re-Open it also Contains some basic Information of my Incident like-Short Description, Description, Priority, State. Can Any o...

Resolved! How to get value from server side to client side

I have field :Laptop of check Box in catalog Item table .The value of this need to populate on variable select Laptop.To achieve this i wrote script include of client callable but i receive Null value ,i don't understand where the mistake happens.fun...

megana1 by Kilo Contributor
  • 3773 Views
  • 2 replies
  • 0 helpfuls

Resolved! Start date and end date validation

Hi,I am new to service-now and facing some issues.I have two date field variables in my catalog item and i need to do some validations. I tried but not able to achieve this.My requirement is -a) Start date should be less than the end date and start d...

aamir1 by Mega Expert
  • 11678 Views
  • 8 replies
  • 3 helpfuls

Issues loading data via an import

Good day all,I have loaded data into tables previously and had no issues via right clicking on a list, selecting import and either using a ServiceNow generated excel sheet or not - no problem.Have tried to do what i though was a very simple data load...

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Resolved! approvals still active after Change was rejected.

Hello Experts, Please help me to resolve this. Change was rejected and there are still existing approvals that were not cancelled. These are individual (manual) approvals that were added it didn't cancel them. Thanks,Nani.

gnani by Mega Expert
  • 2971 Views
  • 8 replies
  • 5 helpfuls