Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Onchange select option in UI page

How can i use a onchange select dropdown for a table value in UI page and pick up the value which iam selecting and adding it into another glide for the query string?below script has ${gr.number} is the drop down value which iam able to get the value...

malu by • Tera Contributor
  • 5647 Views
  • 8 replies
  • 3 helpfuls

Resolved! [ Report ] People worked on incident

Dear All, I need help in creating a report with following criteria, People names who have worked on an incident irrespective of its current status. Example - An incident is created with a CI that is not part of my support group. Also, initially the i...

bhushan1 by • Kilo Contributor
  • 7588 Views
  • 24 replies
  • 2 helpfuls

Generating access token

Hi All,I am using REST API, using client id and client secret i can get the access token using POST requestcurl -d "grant_type=password&client_id=xxxxx&client_secret=xxxxx&username=admin&password=xxxxx##" https://devxxxx.service-now.com/oauth_token.d...

adigelli by • Kilo Contributor
  • 10508 Views
  • 5 replies
  • 0 helpfuls

Resolved! Tracking Reassignment Hops and the Group Names in report

We have reassignment count in the reports table that gives the number of times an incident or task is reassigned to various groups. How to track the groups names when an incident or request task hops from one assignment group to other in reports?

Catalog Item created from Product Model

Hi Community!We are starting using Asset Management in here, and we want to use Product Catalog (Created from the product models).Here is the situation that we have:- Several models for one "kind" of equipment, for example:13-inch MacBook Pro (2011)1...

What is Model Status intended for?

When I create a model, the model status is In Production.   That's pretty straightforward.   In the model lifecycle, it can become:1)   End of sales from the vendor - no longer available for purchase2)   End of support3)   End of life (company decisi...

tsho by • Giga Contributor
  • 1370 Views
  • 2 replies
  • 2 helpfuls

Add new states in incident

Hi,Does anyone have a suggestion as to how I can customize the state - field in incident? I want fo remove som states and add some others. A little research suggests that the best way is to add a custom state field, and then "map" the values from my ...

inatherese by • Kilo Expert
  • 6235 Views
  • 7 replies
  • 0 helpfuls

Best Practices for Locations and Work Spaces

We're trying to track the specific work spaces. I.e, each office has multiple floors, and each floor has multiple work spaces.Users or CIs could then be assigned to a work space;Should each 'work space' be entered as an entry in the Location [cmn_loc...

k_ab by • Kilo Contributor
  • 2843 Views
  • 2 replies
  • 1 helpfuls

21 CFR Part 11

21 CFR Part 11 Compliance:   Has anyone built and deployed workflows to manage change in ServiceNow that obey 21 CFR Part 11 with full audit trail capabilities and compliant bound electronic signatures?Also, has anyone performed 21 CFR Part 11 valida...

jeff_senley by • Kilo Explorer
  • 4445 Views
  • 3 replies
  • 0 helpfuls

CMDB Custom Attribute Creation

Hi All,We added all the custom attributes to OOB classes like port, service and circuits.. but there was a comment from servicenow that we should extend these classes as new custom class and then add the custom attributes there.. Ex. create a new cla...

Labels