New ServiceNow user and testing out some SLA workflows with notifications.What I am finding is that the SLA task is assigned to the worker that is assigned to the incident. Is there a way to assign the SLA task to the assignment group field? Here...
Hi Team,Can any one let me know what is the best way to turn off probes and sensors for CMDB?Example JBOSS server
Using AT&T as the service provider, texts are sent to assignees as 1 (410) 000-001, then the next message is 1 (410) 000-002 etc. Assignees want to set a specific alert for that but is unable to do so because it is constantly changing to a different ...
HelloI have created 2 Standard Change Templates for testing and I want them gone. However, the option to delete them is grayed out in the list of actions. How do I delete them? Help!
Newbie trying to understand the nuance of maintenance Schedules and Change Requests.Version HelsinkiI have 2 maintenance Schedules:Global InfrastructureApplies to:cmdb_ciSchedule: saturday 01:00:00 - 04:00:00 repeating weeklyIP NetworkTZ US\PacApplie...
Hi Guys, I apologize if I've posted in the wrong place. I'm still getting used to the new forums. We'd like to handle two step check out at the item level, but it only looks like it's configurable at the order guide level. I realize there's a proper...
Hi all,like the topic says. We have some Data Sources that use JDBC to connect via Mid Server to Oracle Databases. Sometimes the connection failes, with no particular reason. So we test loaded records manually. Sometimes the connection fails 5 times ...
Hi Guys,my situation is i need to create list of records from one table to another table. Before creating the record in another table i need a pop up window where i can enter the date and the date needs to be update in the selected record. then only ...
Hi,I'm looking to create a report every month of all forms of tickets that have been resolved by my Team. Does anyone have such a report that they can share or advise what Table I would need to use to get my report.Many Thanks
Hi All,I have a requirement like,Condition : when supplier field on incident table is VendorRequirement : when condition is met, I need to create a glide dialog window, which opens a survey page. user will fill out the survey page and clicks on save ...
Hi Team,how to debug an incident field to know which all ACL, BR, script..etc is applied to that field?I have a field called "reqested by" and it is read-only after the ticket is submitted, but not able to find which is making this field read-only.Ch...
Good afternoon! Our organization is looking for another customer that has successfully integrated the change management workflow with the Agile Development module. What we'd like to do is have the Story records be associated with a Change record....
What's the difference between Consumable Assets and Non-Consumable Assets ? And between In Use and Consumed Assets?
Hi ,I have a catalog item where we have 2 variablesrequested for (reference field of user table)serial number (reference field of asset table)Based on the selection of 'requested for', i need to get all the assets assigned to him/her in the lookup fi...
Hi ,I ma working on a onChange client script to display error message. Below is my script, when I select the Value '4' and submit the from the from it should display a info message with options 'Yes' and 'No' , when select 'Yes' for should be updat...
