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Resolved! Approver list in change management

Hey Gurus,The list of Approvers on a Change Request doesn't distinguish between Directors and CAB approvers, we don't know what group the approver is in.Is there a way to include the group that the approvers are in?Thanks,Rob

rjp by Tera Expert
  • 3699 Views
  • 10 replies
  • 3 helpfuls

Resolved! Collapse/Expand Icons Missing in Service Catalog

For at least as long as we've been on Helsinki (currently Patch 9a), the icons to collapse or expand container variables and variable sets have been missing on submission forms.If you look at the start of a container on the "Catalog Item" submission ...

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Resolved! Mapping a Choice to multiple dependent values

Hey SN Comm!!So here is my short story:On our HR Case Form, I have redesigned our Category & Subcategory choices to start. Along with this, I have also added a new field called Reason. The Reason field is basically giving choices as to why the Case i...

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Resolved! Pop-up window resize

How can the pop-up window opened by hovering the mouse over the reference icon in list views can be resized?

zheil by Mega Expert
  • 4217 Views
  • 6 replies
  • 1 helpfuls

Resolved! business duration calculation through background script

We have old incidents with business duration values 'zero'. So I wrote a background script to update values. In our business scenario we need to calculate the business duration as time between opened_at and resolved_at instead of closed_at. The probl...

Resolved! template editor and template editor global

We gave a user template editor and template editor global roles.   For some reason they can create templates but they are getting limited option on what fields they can edit.   Any thought on why they do not have the ability see all the fields?

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Resolved! not able to make read only a reference type field

Hi All,I am required to make a field named "Location" as read only on the sc_request form.For which, I have written the UI policy on the form and also the onLoad Client Script , none of which is making the field Read Only.Can you please help me out t...

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Editing Hardware & Software Items

We are relatively new to ServiceNow and want to leverage the Service Catalog to order PCs and Software items.   I have activated the many out-of-box items as a way to provide a demo to leadership, but we will want to slightly change some of these.   ...

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kevinthury by Tera Guru
  • 1711 Views
  • 3 replies
  • 0 helpfuls

Reporting - Include fields from Requested Item and Catalog Task

I need to create some reports which include variables on Requested Item and assignment group in Catalog Task. However, can't seem to find a way  to combine these fields togeter. Any idea? I don't have Assignment Group on Requested Item form, only on ...

Bel Ngiam by Kilo Contributor
  • 2848 Views
  • 2 replies
  • 0 helpfuls

Managing Change Tasks

I have a Workflow that is used for the creation of Change Requests.  The Workflow automatically extracts information from the change form (Implementation Plan and Test Plan fiels) and creates 2 Change Tasks when the Change Request is submitted to Re...

simonbourne by Kilo Contributor
  • 4127 Views
  • 13 replies
  • 0 helpfuls

Resolved! Save does not work on Service portal Form Widget

Hi Community,on my Form Widget in Service portal when I try to click Save, it wont work. Could you please help me here and the Form widget I use is out of the box hence their will be nothing wrong with widget i guess. how I have to get that save acti...

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Naresh27 by Tera Guru
  • 2185 Views
  • 4 replies
  • 0 helpfuls

Resolved! Adding additional choices to Change Request Status field

One of our IT groups is requesting the addition of 7 more custom  Status values on Change Request form.   The additional status values would be used in workflow for this group, but may not apply to other groups that use Change Request.   My thought h...

Resolved! Creat Tasks on Closed/Resolved Incidents

We recently discovered that tasks can be added to an incident that has been resolved or closed.   To me that is illogical.   Since incident_task is a related list, how do I prevent the creation of those new tasks?Thanks in advance for any suggestions...

johnfeist by Mega Sage
  • 1365 Views
  • 13 replies
  • 5 helpfuls

Event Management Records Getting deleted automatically

We are getting records from a third party monitoring tool into the event table (em_event). But after few days the records are getting deleted automatically. I can't find any reason as there is no OOTB scheduled job, business rule,etc for doing this.P...

qwerty by Kilo Contributor
  • 2083 Views
  • 3 replies
  • 0 helpfuls