How to exclude a single group member from receiving group notifications?

[Community Alums]

Hi All

There is a requirement to exclude a group member in ServiceNow from receiving group related notifications. The user is part of a group but should not receive any notifications pertaining to the group.

Thanks & regards

Akhila

[RaghavSh · Accepted solution]

@Community Alums There is no direct way to exclude a single member from group but you can try below:

1. Impersonate that particular user.

2. Go to notification preference from gear icon (besides global search).

3. Look for the categories and notifications you want to exclude and turn them off.

Please mark the answer correct/helpful accordingly.

[RaghavSh · Accepted solution]

@Community Alums There is no direct way to exclude a single member from group but you can try below:

1. Impersonate that particular user.

2. Go to notification preference from gear icon (besides global search).

3. Look for the categories and notifications you want to exclude and turn them off.

Please mark the answer correct/helpful accordingly.

[Musab Rasheed · Accepted solution]

Hello,

If this is for one notification then use Notification preference and disabled respective module

https://www.servicenow.com/community/developer-forum/how-to-exclude-a-single-group-member-from-recei...

https://www.servicenow.com/community/now-platform-forum/stop-notifications-from-one-group-for-one-us...

https://www.servicenow.com/community/it-service-management-forum/unsubscribe-email-notifications/m-p...