Request-Related List not showing incident records

[Francisco C]

 

Hello,

I need some help with this weird interaction.

Basically when i create a request on the incident form via "Create Request" button, it shows on the incident related list but it doesn't show on the Request related list. I think the configurations on the related list are correct, but somehow it doesn't how nothing, only the tab but no record

 

 

[Brian Lancaster]

Yes this is correct. The parent field on the REQ record would have the incident number. You can create multiple requests from 1 incident but each request can only be associated with 1 incident. The incident related list you are looking at on the REQ record would be if you created incidents from the request.

[Francisco C]

oh i see... is there a way to show the incident that is related to that request ( like the example in question)?

[Brian Lancaster · Accepted solution]

Yes add the parent field to the request from.

[Francisco C]

Thank you!