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05-14-2024 08:59 AM - edited 05-14-2024 09:16 AM
Hello,
I need some help with this weird interaction.
Basically when i create a request on the incident form via "Create Request" button, it shows on the incident related list but it doesn't show on the Request related list. I think the configurations on the related list are correct, but somehow it doesn't how nothing, only the tab but no record
Solved! Go to Solution.

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05-14-2024 09:47 AM

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05-14-2024 09:33 AM - edited 05-14-2024 09:45 AM
Yes this is correct. The parent field on the REQ record would have the incident number. You can create multiple requests from 1 incident but each request can only be associated with 1 incident. The incident related list you are looking at on the REQ record would be if you created incidents from the request.
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05-14-2024 09:37 AM
oh i see... is there a way to show the incident that is related to that request ( like the example in question)?

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05-14-2024 09:47 AM
Yes add the parent field to the request from.
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05-15-2024 02:29 AM
Thank you!