Request (REQ) should close once the RITM is closed

Vaishnavi35 · ‎06-30-2023

Hi,

Once the RITM is closed the REQ is not closing.

RITM's having tasks or workflows are involved REQ is getting closed correctly.

But the RITM's where tasks are not there REQ form is not getting closed.

Help?

Thanks,

Vaishnavi

Pavankumar_1 · ‎06-30-2023

Hi @Vaishnavi35 ,

try this

(function executeRule(current, previous /*null when async*/ ) {
	var grReq = new GlideRecord('sc_request');
	grReq.addQuery('sys_id', current.request);//get the request from RITM
	grReq.query();
	if (grReq.next()) {
		grReq.request_state = 'closed_complete'; //add your field  name
		grReq.update();
	}
})(current, previous);

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

View solution in original post

Pavankumar_1 · ‎06-30-2023

Hi @Vaishnavi35 ,

are you trying to achieve it through workflow?

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Vaishnavi35 · ‎06-30-2023

No. Business rule but it does not work.

manjusha_ · ‎06-30-2023

@Vaishnavi35

there should be after business rule on RITM, when ritm state changes to close complete ,request should be in closed complete

could you plz share your. business rule script

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact

Thanks,

Manjusha Bangale

Vaishnavi35 · ‎06-30-2023

(function executeRule(current, previous /*null when async*/ ) {
	var grReq = new GlideRecord('sc_request');
	grReq.addQuery('sys_id', current.request);//get the request from RITM
	grReq.query();
	if (gr.next()) {
		gr.state = 'closed_complete';
		gr.update();
	}
})(current, previous);

But the code does not work.