Request state is not updating via update record in flow designer

[shweta14]

Hi Community,

Trying to update request state via update record in flow designer but it is not updating request.

Other fields are setting but not request state when it is approved.
When rejected working fine but on approved facing this issue.

[Sujatha V M]

@shweta14 As per the flow, current you have declared the stages as below? 

First set in loop : [Which sets the request state]

Waiting for Approval
Above Line no : 7 (Not sure of the stage - share it if possible)
Request Completed

Second set in loop : [Which doesn't set the request state]

Waiting for Approval
Approval Rejected
Approval Approved
Request Completed

[shweta14]

If I add request state in update record it will update the REQ request state but then approval is showing requested

[Amit Verma]

Hi @shweta14 

Are you closing the RITM before making the REQ as Closed Complete ? If not, please make use of one more Update Record action before your action to mark the RITM as Closed Complete and then retry.

Thanks and Regards

Amit Verma

[shweta14]

yes i'm closing RITM before REQ as close complete

but after that using update record for REQ it is not updating REQ request state

[Sujatha V M]

If you are closing the RITM before REQ, you already have an existing OOB BR on RITM table.  

Doing this step in the flow, should make the BR cascade the value to Parent (REQ) record. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.