How to hide New button on Related List in workspace

IAmIshan
Tera Guru

2 hours ago

I tried multiple community solutions, but they did not work for me. I need to disable the New button for two related lists on the Incident record in Workspace:

  1. Child Incident

  2. Change Requests

For the Child Incident related list, I went to the sys_declarative_action_assignment table and set the Enabled field to False, and it worked.



IAmIshan_0-1770911433412.png

Action Label : New
Application : Incident Management for Service Operations Workspace
Table : Incident
Action Model : Related List
Description : Creates a new child incident.

Changed Enable to False

And it worked for me — the New button was disabled for the Child Incident related list. Similarly, I tried to do the same for the Change Request related list and button is still visible

IAmIshan_1-1770912040492.png


Action label : New
Application : Change Management for Service Operations Workspace
Table : Incident
Action Model : Related List

As I am new to Workspace and UI Builder, I am not able to identify the real issue.


IAmIshan_2-1770912370470.png

 



 

 

  

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Harish51
Tera Contributor

2 hours ago

So I would say, you are on the right path. 

Additional places to check 

Task table in sys_declarative_action_assignment  since Incident extends Task. The Change Request action might be assigned there instead of directly on Incident table. Check for overrides.

If that doesn't work, check UI Builder - the related list component might have action configurations that override table-level settings. 

Clear cache after changes.

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