Requested for defaulting to Opened By

allison_holt · ‎10-17-2013

Whenever I create Service Catalog items, they are defaulting to the Opened by person unless I include a script that sets the requested for person. The script works great and I am able to get the requested for person to match the requested for variable, but we are wanting to be able to use the cloning function for catalog items. Whenever I use the cloning function with this script in place, the first task is correct, but the clones are the same requested for person as the initial task. If I don't have the script in place, the first task has the opened by person, but the clones have the correct people.

I have tried using a business rule that i found on this community page Requsted for field is defaulting for Service Requests?, but it still does the same as my script within my workflow.

Hopefully that made sense.

Any help would be greatly appreciated!!

Allison

allison_holt · ‎01-13-2014

Sure. I created the following business rule:

table: sc_req_item

when: before

Insert: true

condition: current.variables.requested_for != undefined

if (gs.getSession().isInteractive()){

var user = current.variables.requested_for.getDisplayValue();

current.request.requested_for.setDisplayValue(user);

}

Hope this helps!

A

View solution in original post

allison_holt · ‎01-13-2014

Great!