Requested for defaulting to Opened By

[allison_holt]

Whenever I create Service Catalog items, they are defaulting to the Opened by person unless I include a script that sets the requested for person. The script works great and I am able to get the requested for person to match the requested for variable, but we are wanting to be able to use the cloning function for catalog items. Whenever I use the cloning function with this script in place, the first task is correct, but the clones are the same requested for person as the initial task. If I don't have the script in place, the first task has the opened by person, but the clones have the correct people.

I have tried using a business rule that i found on this community page Requsted for field is defaulting for Service Requests?, but it still does the same as my script within my workflow.

Hopefully that made sense.

Any help would be greatly appreciated!!

Allison

[TJW2]

Client Script if you cannot get the BR to run isInteractive(), it may see the CLONE as running 'interactive'.

[allison_holt]

The isInteractive() on the BR worked!!!! Thank you so much for your help!

[Wendy Peterson]

Can i ask what the script is that you got the cloning to work for this. I tried in the past and was never able to get cloning to work though our IT would love it since it helps on new hires. TIA

[allison_holt · Accepted solution]

Sure.   I created the following business rule:

table:   sc_req_item

when: before

Insert: true

condition:   current.variables.requested_for != undefined

if (gs.getSession().isInteractive()){  

var user = current.variables.requested_for.getDisplayValue();

current.request.requested_for.setDisplayValue(user);  

}

Hope this helps!

A

[Wendy Peterson]

Perfect it worked great for us.. Thanks so much..