Hi, We currently want to archive REQ and their related records that was closed before 2 years ago.But we want to exclude from the archive rule some item (catalog item called firewall). How to do that since there is no "item" field on the request and ...
Hi all, I have a catalog item with a MRVS (called u_tokens) and I want to display it in the corresponding RITMs and SCTASKs. Before it was ok, but after the upgrade from New York to Paris, the MRVS is not displayed in the SCTASK form. After some inve...
Hi,We created a MRVS < internal name : device_requests >. which contains two variables assigned_to : reference to sys_user tableserial_number: reference to alm_asset tablewe want to update Asset table record based on serial number submitted using thi...
HI All, I need a report for the Custom tables which are extended Task and Non-task extended with the details below:Also, I need to remove the duplicate access to the users in the custom tables.ACL - read/write/deleteGroups with ACLGroup memberships (...
Hello all, I am trying to figure out how this field is not mandatory on the form. As you can see, the field definition says it is required, but on the form itself, it is not. I checked the UI Policies and nothing is active on the field. I wil...
I am trying to create a record producer with a few questions. One of the questions involves selecting a category (I’ve already created a category list in the table), and I’m using a lookup to display it on the form. Based on the selected category, I...
According to Zurich release, if the knowledge Base contains "Release Version - 3", the associated articles to the knowledge base will hide the related list sections such as "Can Read, Can Contribute, Cannot Read, Cannot Contribute" of the knowledge a...
Starting this morning, several people are having issues accessing the "My Work" link in ServiceNow. This is in the Self Service application and links to the task table with a dynamic filter to show work items for the logged in user. They're receiving...
Hi Experts,Recently I have been assigned a task in Continual Improvement Management module ,where instead of group approval, customer wants to add manual approvers after accepting the Case . But I am not able to to find any BR, UI Policy ,UI action ,...
I have created a flow and custom action When i am testing the custom action individually it is given correct result but when i am calling it in flow and passing the same value as input It is giving wrong outputSs(function execute(inputs, outputs) { ...
Hello all, we are currently configuring Walk-Up Experience and need assistance with the "Create Incident" UI action. Since Walk-Up uses the AWA and the workspace inbox, we would like to use the OOTB UI Action in the workspace, so the technicians don...
In ServiceNow I want report like following, the sum of number of Incidents, SC Tasks, and Change Requests assigned per Assignment Group (only ITIL group we want in report)if 0 record is also there then show that in reports. something like following: ...
Hi All,I have two ServiceNow demo instances – Demo2 and Demo5.In Demo2, I have around 1,00,000 records in the Incident table.I exported all the incident records successfully.But while importing them into Demo5, only 10,000 records are getting importe...
Hi all, I've noticed that when I open the OOB service catalog on my instance, the browser tab reads as "Catalog | ServiceNow" in most situations. The exception is when I access it through Service Catalog -> Catalogs, when the tab reads as catalog_Ser...
I am working on a workflow script to take a Multi-Row Variable Set from a catalog item. Create an array to get the data so that I can transfer the display name of the field POAM to a CHG. Everything is working great for creating the CHG from the ca...
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