EMAIL BODY
Email body is not showing only this ref watermark showing. How to fix this so that full email can show on RITM level
Forum Posts
Need to add camera button on Mobile task card on Mobile Agent App for FSM
I have a requirement to add a camera button on the Mobile Task Card, similar to the OOB Navigation and Call buttons, for capturing initial pictures using the front and back camera.I added a new container in the Work Order Task Card Template and mappe...
I have to design the survey which is available in based on user preferred language ServiceNow
Hi Team, I have to design the survey which is available in based on user preferred language ServiceNow. I am not going to use the OOB API which ServiceNow has been provide for translation because this functionality has licensing cost.Thanks in advanc...
Resolved! how do you show/ hide a formatter on form
Hello everyone, I have created a new formatter and this is the UI macro for this Formatter. <j:jelly xmlns:j="jelly:core"> <div id="refreshWrapper" style="margin:5px 0; display:flex; justify-content:flex-end;"> <button id="refreshBtn" ...
How create report to get parent RITM variables along with child ritm variable
I want to create report to bring child RITM fields and variables along with parent RITM fields and variablesin report able to pull Child RITM fields ,variables and parent fields but not parent variablescreated database view but not getting any dataho...
Do we have any approval flow for Known Error article
Hi Team, Do we have any approval flow for Known Error articles. I want to send Approvals based on service offereing approval group.
Unable to find Change Request like Normal change, Standard Change and Emergency change in the incide
Hi, I am unable to find the Change Request like Normal Change, Standard Change and Emergency Change in the existing incident record. I wanted to create a normal change from existing incident record, but I am not finding the options in the context men...
How to enable watchlist users in service portal to update the comments in incidents/Requests
How to enable the watchlist users (even not having any roles) in service portal to update the comments in incidents/requests
Resolved! Accreditation lookup
There used to be a link where one could validate user accreditations by entering the user’s email address. Can’t seem to find it anymore. Could someone reshare if that is still active? Super useful
watch list users should be able to update the comments in incidents and RITM's irrespective of roles
watch list users should be able to update the comments in incidents and RITM's irrespective of roles. I have tried in PDI by writing new ACL. But it is not working. Could you please help me how to write ACL. Thanks in advance.
Catalog Items - User Criteria limits to manager but we still want IT Service Desk to see them.
The ITSD will get a call and they are not able to see forms that have limited user criteria like limiting to managers. We have had to open up some of the forms to them to enable them to help customers even though we don't want them to submit the for...
Multiple requested item using MRVS
Hi, I have a catalog item with one multi row variable set.I want to create multiple requested item based on number of rows in the MRVS.Suppose there are 3 rows in the MRVS, then i need 3 requested item tagged under one request.How can i achieve this?
SharePoint Calendar - ServiceNow Import
Hello all, I got a requirement like following. Some teams do maintain some events on SharePoint Calendar. Event site (countries), start / end date, description etc The requirement is to integrate SharePoint with ServiceNow to pull that calendar inf...
Catalog builder
Hi All,I am using catalog builder to create a catalog item but in the steps i could not see the estimated delivery time as a step in my PDI, can you please help me why it is not coming.But i can see it in the maintain wizardThanks in advance
Scheduled report not going to certain user
I'm trying to send a data viz on a weekly basis to a specific active user. However when I send it he doesnt get it and nothing is in the logs. If I change the user and send it to someone else it works. Any ideas?