We have a requirement to apply anonymization in ServiceNow, but only under specific conditions. For example, anonymize sensitive fields (like caller name, email, etc.) only when an Incident record is in a Closed state.Has anyone implemented condition...
I need to generate a server name based on already existing server names. The method right now is: -user submits a request via the catalog item-script include + client script generate a new name in the following manner:-look at the server name in the ...
Hey, We have a really weird issue and I was hoping someone may have come into contact with a similar problem at some point. So we set up the walk-up experience and put our own custom logos for queue and headers using the relevant fields on the queue ...
Anyone know how to "watch" a field to find out how it is being turned to ReadOnly? I have tried the session debugger and I can only select "Entire session". if I do that, then my ServiceNow session just crashes and I do not get any useful data.
Hi All, Container split is not working in service portal.created varibel set with container start ,end and split,it is working fine from catalog side.But when i open same catalog from service portal side,it is not working(not getting splitted)....
When I create a new Problem with the admin role, it is created successfully and moves through all the Problem Management lifecycle states without any issues.However, when I use the Problem Admin, Problem Coordinator, or any other Problem Management r...
Task assignment groups are not copied over to the new change when user copies a change record. The assignment group of the change record is being added to tasks instead of copying the task assignment group on the original change.The task assignment g...
Use Case:Incidents are Resolved by both Users and Monitoring Tool (sys_user Name of Tool: zenduty.automation).In most of the times Incident Category is incorrectly selected during creation.So what we want to achieve is, when the Incident is resolved ...
Hi, I am trying to implement a Resolved Date breakdown in Performance Analytics reports. I attempted to achieve this using Bucket Groups, but it is not working as expected.Could you please help me understand whether this is possible in Performance An...
Hello All,When clicked on Created problem task(inside problem record) ui action on Sow it pops up with a modal i want to remove the rca option from there .How this can be done @Ankur Bawiskar any suggestions?
Good afternoon We have bunch of assignment groups in AD ( Active directory) and we set LDAP sync. Whenever I rename an assignment group.. in servicenow now another record/group is created, and the old group still exists. I check the transform maps....
send one email once one of the request assessment questionary is filled and submitted and the answeri have a risk assessment questionay impacting x if it is yes then i have to send one email to group.for this i have created one br in asmt_metric_resu...
I am trying to create a database view with pm_project and sys_audit and cannot get it to working. Tried to put this in the where clasue on sys_audit table in the view but not working. sysa_documentkey=proj_sys_idAny idea how to get this working?
Hi, I have created a app in studio using global and in that app i have created a custom table and extents 'change request'. But when i created a new record and submit the records, the record is saving in parent table i.e., change request. Can anyone ...
Hi All, i created a catalogue item with variables. Nothing fancy.It has few client scripts and ui policies. It also has a workflow supporting it.The issue is that the variables can be modified in the RITM but when i modify them in the catalogue task ...
