ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Requested for field not visible on Request Summary page

Hi experts, this is silly but I can't figure it out. How to bring Requested for filed visible on the summary table? I have the Requested for field variable on the catalog item. This is on my PDI (Yokohama). Advanced thanks!  

2025-08-28_10-51-03.png
AnnaEPS by Tera Contributor
  • 565 Views
  • 5 replies
  • 0 helpfuls

ITSM Implementation Simulator

I am stuck on task 13 ( Auto-assign a problem record)Any problem record that is associated with the E-Commerce service should automatically be assigned to the IT Securities group. 1. Create a new assignment record named E-Commerce Problems that autom...

MNGT2022 by Tera Contributor
  • 1476 Views
  • 7 replies
  • 2 helpfuls

@ someone in ATF

Is it possible in ATF to @ someone in a ticket and validate the outbound email sent

joshmorris by Tera Guru
  • 191 Views
  • 1 replies
  • 0 helpfuls

Resolved! SOW - create new change request

Hello, I have the following task:In SOW, I click on the create a new change request and when the form opens, it is automatically in the Overview "tab".  The task is to change that to details.How is this possible? Thank you,Elena

ElenaSpru_0-1755594944086.png

Inbound Email action

Hello Everyone,Need some help I have an requirement to create a inbound email action to update and alm_hardware record for which ib have written the scipt and its working fineISSUE - Sometimes its working and soemtimes its not working , i tried to ch...

Suhail2297_0-1756277085707.png
Suhail2297 by Tera Contributor
  • 268 Views
  • 3 replies
  • 0 helpfuls

How to add service catalog wizard to the service portal

How to add service catalog wizard to the service portal ? I have gone through service now docs but there is no information about how to configure it but there is no information how to add it to service portal? Do anyone have any idea on this how to a...

Resolved! On-Call Scheduling Shift Rotation

Greetings,  I am currently in the process of setting up an "After Hours" On-Call rotation for a group and have been unable to configure the shift to rotate at the correct time. The shift has been setup so that there is someone On-Call from 5pm to 8am...

Mitch Moran by Tera Contributor
  • 3282 Views
  • 4 replies
  • 0 helpfuls