I have domain separation on my instance, and have domain-specific choices set up for my categories & subcategories.However, when trying to create a chart based off them, the value shows instead of the correct label.The chart is being created in the s...
We have a report where we want to group incidents by category. The report is showing the category values and not the label which is causing issues. Is there a way for us to adjust the report to have the table show the label instead of the value of th...
Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it. I have added above one in my flow designer Action, this is coming in below way B...
This is the survey form - assessment metrics - question data type: date that we want to limit.
Helloflow desingertrigger : When creating a req record(sc_request), when I submit the catalog item, the Request State value is automatically "Approved "The Ask Fo rApproval process for the flow you created is no longer requested.By default, the exis...
Hello community, I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonati...
We are attempting to integrate incidents using the API.We created an API user and assigned the custom role "itsm_write_create_api_fjdx".We created the following business rule because we do not want the API user to read the sys_user table, but we enco...
Hello Community,While working with Employee Center search, I’ve noticed that achieving consistent alphabetical (A–Z) sorting across results is not as straightforward as it might appear, particularly when translated fields, relevance ranking, and mult...
Hello Community,In reviewing multiple CMDB implementations, I’ve noticed that technical enablement (discovery, CI classes, and relationships) is often well established, yet overall CMDB maturity and trust in the data can still lag.In many cases, the ...
Hi All,I’m trying to understand the actual behavior of the “Run after business rules” option in legacy workflows, especially around condition evaluation timing.ScenarioChange Request – Standard workflowWorkflow condition uses Domain (e.g., Domain is ...
I added an index to the Knowledge Table, but it says "0 records".It's been a day since I indexed it, so there seems to be something else.Do you notice what is causing it?
Hello Everyone, We would like to seek clarification regarding the management of Now Learning and WebAssessor accounts, specifically in relation to certification ownership, visibility, and exam access when changing organizations in the future.Backgrou...
ServiceNow Localization and Language TranslationThis article explains how translations work in ServiceNow, the plugins required, key translation tables, debugging techniques, and implementation approach.Plugins Required for TranslationsTo enable tran...
Hi,Created two SLA's based on two different durations one for weekdays another one weekends.Created two schedules one for weekdays another one weekends as per below screenshorts.SLAs and Schedules:1st SLA:2nd SLA:Here Based on conditons i created a i...
Hi, I have three survey's 'A', 'B' and 'C' so and have three categories from catalog item Category is 'X', Category is 'Y' and Category is 'Z'.I want to send survey when state is resolved based on catalog item category from RITM (Variables) as per be...
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