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Inbound action

Hi community Im trying to create a incident using inbound action but for some reason, its not creating, the target field is empty im receiving the emails on the instance but its not creating the incident. i will provide the screenshot of my inbound a...

TalitaA by Tera Contributor
  • 795 Views
  • 6 replies
  • 1 helpfuls

Variable data is now showing under report.

Hello Everyone,We are currently facing an issue where non-admin users are unable to view the data associated with catalog form details. To troubleshoot this, we have taken the following steps:Access Control Lists (ACLs): We reviewed the relevant ACLs...

Yajna Yadla by Tera Contributor
  • 475 Views
  • 5 replies
  • 0 helpfuls

Interactive filter not working on reports

Hi AllUse Case : There is a Custom table where i store the integration data, and there is a field called "l3 service".I have a dashboard where i show the reports for SLAs running for l3 services on my custom table. There are many l3 services, hence t...

Anirudh29 by Tera Contributor
  • 411 Views
  • 3 replies
  • 0 helpfuls

Resolved! Apply Change Approval Policy ends after first approval

This customer has really complex change approvals. In our flows, we've got a bunch of things happening in parallel. We got 'Apply Change Approval Policy' that can generate as many as 10 approvals, then we've got two more that need scripting to find t...

Ron Legters by ServiceNow Employee
  • 1367 Views
  • 5 replies
  • 0 helpfuls

Reference Qualifier not working

Hi  1. I wanted to pass company value dynamically based on value selected in problem from   2. I have created a M2M and add to related list   Once click on Edit button its showing all values which is part of cmdb_ci_nw_site table   But we need to pas...

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Lusifer1984 by Tera Contributor
  • 501 Views
  • 5 replies
  • 0 helpfuls

Assessment Trigger Condition is not working as expected

I am creating a Trigger Condition against Business Service Table and wants to trigger an Assessment(custom made) to Owner of Business Service Table when the Business Criticality field changes to "1- most critical".But as per the condition the assessm...

How to create calander invite notification

I want to send a calendar invite from servicenow to outlook when a onboarding request is submitted. I created a notification with type as "meeting invite", but how does the meeting invite time gets added?   

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gayatri38 by Giga Guru
  • 3131 Views
  • 3 replies
  • 0 helpfuls

Resolved! CSA question

 The display sequence is controlled in a Service Catalog Item using which of the following?The Default Value field in the Catalog Item formThe Sequence field in the Catalog Item formThe Order field in the Variable formThe Choice field in the Variable...

RamSatishM by Tera Contributor
  • 1319 Views
  • 3 replies
  • 3 helpfuls