Requested Item - Requested for not being updated

[Aparkoe]

Hi All,

We have an other system for HR, that sends an e-mail when a hire/termination etc. is created/changed.
I created the rule, so that a request item is created on this.

But in some cases the user needs to be updated about the process, and therefore I wish to change the "Requested for" field. But that is not possible.
From what I can read, it is because that field comes from the parent Request, which does not exist in this case.

Any idea how to enable the option to change in requested for on these RITM created from e-mail?

Regards
Alexander

[Aman Kumar S]

Hey,

You don't have a way of passing the information of requested for information on RITM table, and OOB it only gets populated on Request table.

You might want to have a BR logic that will copy requested for option from request to RITM table.

That will enable you to trigger the notification.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Tony Chatfield1 · Accepted solution]

OOB the requested_for field visible on sc_req_item is the 'request' requested_for field.

If you want to use the requested_for field that exists on sc_req_item table,
then you would need to add this field to your form\list views and remove the currently visible request.requested_for field.

Testing quickly in a PDI I was able to add the 'requested_for' field to the default form view
and there did not appear to be any client side scripts preventing visibility or population, I was also able to update\save the field, so no BR's preventing population either.

[Randall King]

This helped me. Thanks!