requested item view

[dlively]

Anytime I open a RITM, the view defaults to Self Service View and I have to manually change it to default.   I have gone to Form Layout, changed the view to default and saved it, but it always goes back to Self Service view.

Any ideas why I can't get Default view to stay?

Thank you,

Donna Lively

[Bharath Padaki]

Hi Donna,

How do you go about getting to the RITM view? What application and modules are you using?

[shruti_tyagi]

Hi Donna,

Check for these two things:

1. Do you have view rule for RITM, may be you have force view rule and thats the reason you are defaulting to self service view.

http://wiki.servicenow.com/index.php?title=View_Management#Creating_a_View_Rule

2. If you are opening RITM from module, you ma have default view for module:

sysparm_result_view=view_name

In argument of module

Thanks

Shruti

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[dlively]

1) I checked System UI>views and didn't see anything.

2) Where do I go to check for this?

Donna Lively

[shruti_tyagi]

2. System Definition --> Modules:

Search for the module you are using to open RITM Title= <module name>

Open the module: and look under Link Type tab.

In Arguments field check if you have sysparm_result_view=<view_name>