Hello Community, I apologize is this is something for my account rep. My question is I have a group of people at my company who want read only access to request. My question is do I have to have then ITIL licensed in able to pull this off?
Good evening.I have a Catalog Form "New Colleague", where we enter user details and emails are triggered.For new colleagues, condition should be that, created on today, start date should be 3 days ago in the past or start date should be 28 days in th...
Hi Is there a way of putting a temporary static message on the User Portal just above the Welcome to our Portal, (Name) That is NOT an Announcement ? We want to put a temporary message up but not at the top as it can get lost in the announcements
when company is pulse and assignment group l1 then service desk is not empty how to resolve
Hi,If state is resolved then send a notification and once enduser replyback to the same resolved notifiation then state should be auto closed.I have done with the resolved notification but when i reply to the same email it is not auto closed.I have t...
Incident form As you can see in the image, this is servicenow integration with zscaler using plugin i.e Zscaler digital experience.Now in this From and To date are showing UTC time zone by default.I have to change it to IST. Kindly help how can I cha...
Hi All, How we can bring userName on workspace view? Thanks & Regards,Gopi K.
Hi All, I have created one Date-Time field. I want to throw an error message to user, when user selects date on either saturday/sunday. User must select only working days(Mon-Fri) How to achieve it ?
Hi team,we have record producer created in HRCase table.But the scripting is done in a such a way that based on the choices selected record gets created in HRIT or HR payroll tables. As per HI team, Predictive Intelligence was not predicting assignme...
Hi Everyone,The dashboard i created consisted of reports but when I moved it to other instance only the Dashboard came and Report was not there . I searched googlebut there the option for tab are shown not for reports . Can anybody suggest a way in w...
Hi All,Before upgrading my instance to Washington DC, the default landing page for all users was the last dashboard they visited. Also all users was redirected to this dashboard when they clicked the logo on the banner. Now, after upgrading, the user...
HI all, We have notification where it will block the calendar of user. We have configured Notification of type Meeting invitation and also template to block the outlook calendar. Now we required to have teams meeting link to be embedded in that email...
Hi All, We are trying to implement Task Intelligence for ITSM.We have installed all the required plugins, created new models and deployed them.But somehow, if new incident is created , it is not auto-filling the values in the mentioned fields.Can som...
Hi, We've had a random interaction/chat raised by Guest account. The transcript is as follows [10:27] virtual.agent: Hi, I'm your Virtual Agent. Let me know how I can help you today.[10:27] virtual.agent: What's your issue or request? Or take a look ...
Hi, I have created a database view with task table and another custom table. So that we can use for incident, problem, change and custom table as well.So currently I am building a dashboard & reports in platform analytics related to change request da...