How to get unique or distinct records in a report.

Hi, I am doing drill down report.Like 1st report is single score report where sum of outage hours is shown and the second report is column type report where sum of outage hours by quarter by business unit is shown and so on.But it's showing duplicate...

Business Rule Script - Find record and go to other table and delete

Hi All,  we have a table where master data are available. And we have another table where Bank Details are available. Both matching with the customer number. Now we need a BR as follow: If the master data has the archive flag, the customer number sho...

Resolution field should be visible for only who has role snc_internal

Hi Team,    In KB_View, need to be set visibility Resolution field only for who has role snc_internal.    

I want to make a portal and record producer on the portal to be available to the public users

Hi, I want to make a portal and record producer on the portal to be available to the public users who are not part of my pdi. Can someone suggest me what steps I need to follow. 1. I have given the public role to the record producer.2. I have given t...

Alternative Ways to Remove Inactive Users through Flow Designer

I want to remove inactive users from the Group table and User Role table using Flow Designer. However, I'm not interested to choose the "Delete" action, and doing so could impact future processes. What is the best way to remove inactive users in Flow...

Creating Flow for Removal of Inactive Users

I need to design a flow for removing inactive users based on certain conditions. The criteria for removal are as followsand here I cant get the assignment groups in the flowUsers where:Active = false, andLast Updated is more than 1 month ago, andThey...

I am looking to compare incidents caused by change in healthcare industries - us vs. them

Using TAGS in a flow

We are trying to sort out software entitlements, but its backlogged right now.A quick solution that was proposed was adding TAGS to the Users record for some of these things. ExampleUser is entitled to Adobe Acrobatonce the request is fulfilled, I wa...

Unable to add read and write role to variables

I am trying to add make a catalog item available to public with out login. I can see the catalog item but not the variables. I am not able to add the read and write roles. Is there anything else that needs to be set for this to work?

Autopopulating fields in Backend but not in Service Portal

Hi, I need help in auto populate as it is working on the backend but not in service portal Client Script:function onChange(control, oldValue, newValue, isLoading) {    if (isLoading || newValue == '') {        return;    }    var ga = new GlideAjax('...

Need customization for users to Opt in or Opt out of surveys

Hi Team, We have a requirement to customize surveys for users so that they can opt - in or opt - out of surveys once an incident is resolved. let's say we have two surveys and user wants to go for second survey and opt out first one, what kind of ste...

walkup confirmation page

hi folks i need some help as i am trying to find where is this hidden in the widget of the walkup check in . appreciate in advance 

To upgrade from ITSM to ITSM Pro

We would like to upgrade from ITSM Standard to ITSM Pro.Do we simply need to install the required plugins, or do we need to procure the license first for the plugins to be reflected?We want to fully leverage the Virtual Agent for complete customizati...