Hi all - I want to discuss on how you manage certain aspects on problem management. RCA Methodology - we use the 5 why's problem solving method for root cause analysis. I think it adds a bit more structure that the plain text field provided OOB . W...
Hello!We currently have two Inbound Email Actions configured to create Incidents when an email is sent to the Service Desk group email address, we'll call it JoeBob@ServiceDesk.com.The first action (Create Incident) creates an incident whenever a NEW...
Hi,I am new to HRSD so i am little confused to give the condition in flow. so I want to build the flow in HRSD as per below details so i didnt get it where to give the conditions so please help on this.Email Received → Extract details (Requested For,...
@Ankur Bawiskar We are migrating from custom problem task table to oob problem task table. We need to migrate the custom problem task number to oob problem task table with same task numbers. I tried it by disabling the auto numbering in the oob probl...
I Created custom flow formater for incident Process flow like Open,WIP,On Hold,resolved,Cancelled another one Software Categoryif incident category is Software i dont want show software process in flow formatterBut still it showing how we can hide th...
The requirement is to create a new widget that should only be visible when users click on specific subcategories.Could you please assist with the HTML, Server Script, and Client Script for this functionality? Thank you
Hi, let me give you complete scenario what I have done in my instance, firstly I have created user accounts for 5 members. created group with name shift roaster and added those 5members to it. Then in cmn_rota table I have created shifts using this g...
Hi , I am currently working on few use cases where I am facing a challenge on one of the use cases, which is described below. In the change request form, when we select "Impacted application" as "xyz" or " Affected CI" as "123" or "Service Related C...
If the User's Preferred Language is English, and user clicks on announcement it should be redirected to the KB Article KB100, andIf the User's Preferred Language is French, and user clicks on announcement it should be redirected to the KB Article KB2...
Hi Community members, Please share your thoughts or experiences while working on walkup development. what is difference in creating walkup location in global scope vs walkup location in walkup scope?
Hello Expert!My integration partner changed interface IP address from Public to Private with xxx.xx.xx.xx. They asked us to update the same in our ServiceNow. I changed it normally but when i tested for connection, its throwing error. Can you guys he...
Hi, I am trying to embed a dashboard into ServiceNow portal widget like using iframe exactly like how it is given here:https://www.servicenow.com/community/now-platform-articles/how-to-publish-dashboards-into-portal-for-end-users/ta-p/2306895But, it ...
Hi, We have a requirement to add reports with date filter on the portal. I was able to add reports through report widget but how can I add Interactive date filter for those reports and make it dynamic. Can someone please guide on these. Thank you!
hi. i keep getting this error in my flow. could anyone help to with this error? not sure if my script is the issue here is my script: var acc_name = fd_data._3__for_each.item.accessory;var var_count = new GlideRecord('u_inventory_accessories_count');...
Hello, When i am in agent workspace and use the quick action to create an incident I would like to have it so once I insert the incident it will check if the interactions short description is blank and if so it will copy the incident short descriptio...