Requestor comments are not seen by agent

si21
Tera Guru

Hi experts,

we are seeing an issue, when the requestor post some comments on the case, the agent who is working on it is unable to see.

 

How can we fix this issue?

 

TIA

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @si21 

Is it with one user or all? Try to repair the CSM plugin, and check .

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Medi C
Giga Sage

@si21 
Are the comments seen by admins?

Did you Check ACLs? 

 


If you found this helpful, please hit the thumbs-up button and mark as correct. That helps others find their solutions.

Hi @si21,
Is the issue resolved?


If you found this helpful, please hit the thumbs-up button and mark as correct. That helps others find their solutions.