Requestor comments are not seen by agent

si21
Tera Guru

‎03-12-2025 10:14 AM

Hi experts,

we are seeing an issue, when the requestor post some comments on the case, the agent who is working on it is unable to see.

 

How can we fix this issue?

 

TIA

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

‎03-12-2025 10:16 AM

Hi @si21 

Is it with one user or all? Try to repair the CSM plugin, and check .

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Dr. Atul G. - Learn N Grow Together
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Medi C
Giga Sage

‎03-12-2025 10:19 AM

@si21 
Are the comments seen by admins?

Did you Check ACLs? 

 


Thanks & Best regards,
Medi

Medi C
Giga Sage
In response to Medi C

‎03-13-2025 11:38 AM

Hi @si21,
Is the issue resolved?


Thanks & Best regards,
Medi

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