Requestor comments are not seen by agent
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03-12-2025 10:14 AM
Hi experts,
we are seeing an issue, when the requestor post some comments on the case, the agent who is working on it is unable to see.
How can we fix this issue?
TIA
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03-12-2025 10:16 AM
Hi @si21
Is it with one user or all? Try to repair the CSM plugin, and check .
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-12-2025 10:19 AM
@si21
Are the comments seen by admins?
Did you Check ACLs?
If you found this helpful, please hit the thumbs-up button and mark as correct. That helps others find their solutions.
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03-13-2025 11:38 AM
Hi @si21,
Is the issue resolved?
If you found this helpful, please hit the thumbs-up button and mark as correct. That helps others find their solutions.