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01-17-2024 07:29 AM
Is anyone using the Knowledge Management Module for non-technical processes and information? I'm striving for simplicity, so I'm considering using the Knowledge Management Module for storing internal processes as well.
Examples:
- Major Incident Management Process
- Change Management Policy
- How to fill incident fields
- How to process a new incident
- On-Call Contact procedures and numbers
I have used SharePoint in the past for these internal processes, but I don't want to manage two knowledge repos.
Solved! Go to Solution.
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01-17-2024 10:35 AM
Yes, one of my customers used KM for all internal processes, like you mentioned. The only point is need to update these articles from time to time but the benefit is you can track views & feedback.
Add your question here as well
https://www.servicenow.com/community/knowledge-managers/bd-p/knowledge-managers-forum-board
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-17-2024 07:43 AM
Refer below KB's, Might help to resolve your issue.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thanks
AJ
Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/
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01-17-2024 08:28 AM
The article provided is nice, but doesn't really answer the question. Does anyone use the module for internal process documentation as well as technical information?
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01-17-2024 10:35 AM
Yes, one of my customers used KM for all internal processes, like you mentioned. The only point is need to update these articles from time to time but the benefit is you can track views & feedback.
Add your question here as well
https://www.servicenow.com/community/knowledge-managers/bd-p/knowledge-managers-forum-board
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
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01-18-2024 07:20 AM
Refer below KB's, Might help to resolve your issue.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thanks
AJ
Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/
